HDMI ROG X13 flow not working

[Ulisse]

Hi, I recently bought a rog x13 flow but the integrated hdmi port doesn't work.
I tried whatever, bios update, gpu driver update etc but nothing works. I found similar posts by others on the internet and I am asking if someone has a solution.
If not I have to return it because I need to connect the external monitor to work, and several times the beamer.
Thanks.

[Falcon_ASUS]

Ulisse

Hi, I recently bought a rog x13 flow but the integrated hdmi port doesn't work.

I tried whatever, bios update, gpu driver update etc but nothing works. I found similar posts by others on the internet and I am asking if someone has a solution.

If not I have to return it because I need to connect the external monitor to work, and several times the beamer.

Thanks.

HDMI ROG X13 flow not working

@Ulisse
If you are a newly purchased product and you are unable to connect to HDMI, I would suggest you report to the dealer to confirm whether it can be returned or exchanged. Sorry for any inconvenience it may be caused. 

[Ulisse]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/61780/hdmi-rog-x13-flow-not-working

@Ulisse

If you are a newly purchased product and you are unable to connect to HDMI, I would suggest you report to the dealer to confirm whether it can be returned or exchanged. Sorry for any inconvenience it may be caused. 

View post

Many thanks for the answer. I returned it to the shop. They reinstalled the Asus services and said that after that it was working so I picked it up again.
However, now, without any update (not connected to the internet yet) it stopped working again.
Going now to get a replacement unit but I am afraid that it is the entire series to have this problem and I would evaluate refunding

[Danishblunt]

Ulisse

https://zentalk.asus.com/en/discussion/comment/217662#Comment_217662

Many thanks for the answer. I returned it to the shop. They reinstalled the Asus services and said that after that it was working so I picked it up again.

However, now, without any update (not connected to the internet yet) it stopped working again.

Going now to get a replacement unit but I am afraid that it is the entire series to have this problem and I would evaluate refunding

View post

Got one myself, the main culprit is drivers. Make sure all drivers are up 2 date, especially display drivers. Also make sure your NVIDIA GPU is turned on.

[ASUS_Bot]

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