Showing results for 
Search instead for 
Did you mean: 

Camera Not Working

Star I

I have a ZenFone 3 Zoom and my camera just stopped working.  I did not drop my phone.  I have read everything in all the forums about others who have experienced the same problem and no one has offered a solution.  It looks like all the forums where discontinued in 2020 or so.  Has anyone found a solution since then?



Please refer to the following FAQ to clear the camera data and then verify the issue.
[Phone] Troubleshooting - I cannot launch the Camera
If the problem persists, we recommend performing a system restore.
[Phone] How to do the factory reset on your phone

If the issue still cannot be resolved, it is likely a fault with the camera module.
Since this model is an early version, the repair costs are relatively high, and we do not recommend further repairs.
Sorry for any inconvenience it may be caused.