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Black lines appearing below the screen asus Tuf A15 with 144 Hz refresh rate

Ascender
Star I
System: Asus Tuf A15
Battery or AC: both
Model: FA506IH
Frequency of occurrence: all the time
Reset OS: Done / Updated to windows 11 too
Screenshot or video:
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Detailed description:Black lines appearing at the bottom of the screen in 144Hz but not in 60 Hz, tried reset, reinstalling drivers, now with windows 11
with 144 HZ
img-20211130-123426.jpg

with 60 HZ
img-20211130-123409.jpg


the system is out of warranty, any idea on what the issue is with these black lines?

28 REPLIES 28

My laptop name is ASUS TUF FX505DT 120 Hz

long time ago i updated bios and windows 11 after using 2 month and suddenly black link is appearing and it is growing almost half black line of the whole screen

Blake_ASUS
Community Legend II
Hi there,
In that case, please send the device to service center.
There is very likely hardware issue included.
Thank you.

how did it happened?
this is because charging all days with max 60% battery?
@Blake_ASUS

Blake_ASUS
Community Legend II
Hi there,
I don't think the battery is related.
It is the display/ screen issue.
Thank you.