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ASUS ZENBOOK UM3402YAR - display going black when running videos

ALEX1231
Star I

I bought this laptop about a month ago and often when I watch videos or switch tabs my computer screen will go black for a few seconds then turn back on, this will sometimes cause the apps to crash or the videos to reset etc. I have been able to reduce how often this happens by reducing the refresh rate to 60hz but it still happens occasionally and is super frustrating. Has anyone else had this type of issue with a Zenbook or has any advice to fix? Thanks 🙂

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@ALEX1231 
It is possible that there is a malfunction with the graphics card driver.
I would recommend referring to the following FAQ for instructions on uninstalling the graphics card and reinstalling the driver to troubleshoot and confirm the issue.
[Windows 11/10] Troubleshooting - Main (Internal) Display problem
Sorry for any inconvenience it may be caused.