Asus Laptop Arcing

[wyatthewizzard]

I have an ASUS TUF F15, FX506H, I haven’t spilled anything on it, but I think it’s the battery, for a few months whenever it wasn’t plugged in, it ran extremely slow and started freezing, and gave me an error once, I didn’t think much of it because it worked perfectly fine and fast when charging, but it was still arching when I unplugged it, I shut it down instantly and tried unplugging the battery, but I’m honestly to scared to try and turn it on without a grounding bracelet, I took a video of it arcing but I can’t upload it because it’s not mp4, gif, etc.

[Falcon_ASUS · Accepted solution]

@wyatthewizzard
May I ask if you are using the adapter we provided? Does the plug connected to the adapter have grounding?
Considering your current situation, I would recommend sending both the laptop and the adapter for repair and testing.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.

[wyatthewizzard]

I don’t believe so, in the box there was the awesome stickers, laptop, and the charger, which were plugged into a surge protector, ill probably send it in as soon as possible, thanks!

[wyatthewizzard]

(I am sorry, I didn’t know the terminology, yes I’m using the adapter/charger provided)

[ZenBot]

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