09-29-2024 02:06 AM
I recently reset this laptop and the keyboard isn't working after I got into windows. The fn functions all work and the keyboard itself works up until I get onto the windows home screen. I've un-installed windows and drivers multiple times. It's still under warranty and I'm wondering if this would be covered and fixable.
09-29-2024 05:26 PM
@bevvet
If you have tried reinstalling the system and the problem persists,I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.