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ASUS A17 FA707RC Black screen, keyboard lights working

JSJAMES
Star I

Hi,

Can someone help me figure out what happened to my Asus Tuf gaming A17? After the update then the following morning it went black screen but there is power an keyboard is working. 

Thank you! 

5 REPLIES 5

Falcon_ASUS
Moderator
Moderator

@JSJAMES 
We suggest that you try connecting an external monitor.
If the external monitor displays correctly, it is likely that the issue is with your laptop's screen or the screen's cables.
In that case, you will need to send it in for further inspection and repair.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

The service center said that motherboard needs to be reballed. Does this solve everything permanently?

@JSJAMES 
If you have already taken your laptop to our service center for inspection, we recommend discussing the most suitable repair options with the technicians.
We apologize for any inconvenience caused.

They just told me without further explanation that the motherboard needs reballing and cost me around 27,000 pesos. Do I have any other solution that you may recommend?