ZenWiFi BT8 disconnection loop iPhone and Mac

[deiacovo]

I've 4 BT8s configured in router mode and connected with an ethernet backhaul. My iPhone 14pro and my Mac (M2) frequently (daily) enter in a loop of connection and disconnection from Wifi (every 2-3 seconds). This happens also if I'm in the same room of the main router or of a mesh node.

I've a standard configuration with a single SSID.

The only way to mitigate the problem is to delete the network from my iPhone configuration and configure it again.

What can I do?

[Jjack529]

I'm having the exact same issues with my BE14000 system (3 BT8's)... Sometimes it all works fine but randomly our iPhones get stuck in a cycle of connecting and disconnecting every 3 s seconds as described... I have same SSID for the 5 and 6ghz band... We have the problem on all 3 of our iphone 16 pros which are supposed to support wifi 7; have to forget the network and rejoin and re-enter the password then it works fine for a period of time. I have the latest firmware released 1/17/2025 and latest iOS. I will try the things mentioned here but hope this issue gets fixed.

[deiacovo]

I’ve exactly the same problem. It’s obviously a bug. We need support. 

[Aureliannn_ASUS]

Hi @deiacovo @Jjack529 ,

We apologize for the inconvenience caused. 

To better assist you with this issue, we recommend that you report the problem using the system's built-in feedback function when the issue occurs.

To submit a report, please follow these steps:

System feedback:

1. Connect your device (PC, laptop, etc.) to the router and open a web browser.
2. Enter "http://router.asus.com/" in the address bar and press Enter to access the router's management interface.
3. Log in to your router management interface.
4. Find the "System Management" or "Support" option, and click on "Report a Problem" or a similar function.
5. Follow the instructions to fill in the relevant information, including your region, email address, product serial number, and problem description.
6. Read and agree to the privacy policy and terms of service, then click "Submit".

Offline report:

1. If your network connection is unstable, the system will automatically generate an offline data download link.
2. Download the offline data and compress it into a ZIP file.
3. Upload the compressed file to a cloud storage service like Google Drive or Dropbox, and provide us with the sharing link.

In addition to the system report, please also provide the following information:

• Product serial number:
• Time of problem report submission:
• Email address used for the report:
• Time of occurrence of the problem:
• Device MAC address:
• Diagram of your current network architecture: (if available)

By providing this information, we can analyze the problem more in-depth. Thank you.

[Kangoo]

I have the same problem and have reported through support (not according to your guideline as I did this last week) but not sure the issue it is taken seriously enough.

I bought the mesh due to a well-known  website (tech reviewer) in Norway giving the system “best-in-test” and 8,5 score out of 10. The journalist wrote about some instability during the test period but didn’t imagine this not being fixed prior to release. I reached out to the journalist and he seemed to experience similar issues as myself/this thread. iPhone and Apple devices losing internet (when browsing, streaming) and WiFi on/off repeatedly.

He is ready to update his review if ASUS is not acknowledging and fixing this serious issue asap. I give it 1-2 more days before I return my equipment to the dealer (Have opened dialogue).
 

[Kangoo]

@Aureliannn_ASUS @Any feedback from you and/or acknowledgment of the problem?