ZenWiFi BT8 disconnection loop iPhone and Mac
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01-16-2025 10:37 AM
I've 4 BT8s configured in router mode and connected with an ethernet backhaul. My iPhone 14pro and my Mac (M2) frequently (daily) enter in a loop of connection and disconnection from Wifi (every 2-3 seconds). This happens also if I'm in the same room of the main router or of a mesh node.
I've a standard configuration with a single SSID.
The only way to mitigate the problem is to delete the network from my iPhone configuration and configure it again.
What can I do?
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01-21-2025 10:04 AM
I'm having the exact same issues with my BE14000 system (3 BT8's)... Sometimes it all works fine but randomly our iPhones get stuck in a cycle of connecting and disconnecting every 3 s seconds as described... I have same SSID for the 5 and 6ghz band... We have the problem on all 3 of our iphone 16 pros which are supposed to support wifi 7; have to forget the network and rejoin and re-enter the password then it works fine for a period of time. I have the latest firmware released 1/17/2025 and latest iOS. I will try the things mentioned here but hope this issue gets fixed.
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01-21-2025 12:02 PM
I’ve exactly the same problem. It’s obviously a bug. We need support.
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a month ago
We apologize for the inconvenience caused.
To better assist you with this issue, we recommend that you report the problem using the system's built-in feedback function when the issue occurs.
To submit a report, please follow these steps:
System feedback:
- Connect your device (PC, laptop, etc.) to the router and open a web browser.
- Enter "http://router.asus.com/" in the address bar and press Enter to access the router's management interface.
- Log in to your router management interface.
- Find the "System Management" or "Support" option, and click on "Report a Problem" or a similar function.
- Follow the instructions to fill in the relevant information, including your region, email address, product serial number, and problem description.
- Read and agree to the privacy policy and terms of service, then click "Submit".
Offline report:
- If your network connection is unstable, the system will automatically generate an offline data download link.
- Download the offline data and compress it into a ZIP file.
- Upload the compressed file to a cloud storage service like Google Drive or Dropbox, and provide us with the sharing link.
In addition to the system report, please also provide the following information:
- Product serial number:
- Time of problem report submission:
- Email address used for the report:
- Time of occurrence of the problem:
- Device MAC address:
- Diagram of your current network architecture: (if available)
By providing this information, we can analyze the problem more in-depth. Thank you.
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a month ago
I have the same problem and have reported through support (not according to your guideline as I did this last week) but not sure the issue it is taken seriously enough.
I bought the mesh due to a well-known website (tech reviewer) in Norway giving the system “best-in-test” and 8,5 score out of 10. The journalist wrote about some instability during the test period but didn’t imagine this not being fixed prior to release. I reached out to the journalist and he seemed to experience similar issues as myself/this thread. iPhone and Apple devices losing internet (when browsing, streaming) and WiFi on/off repeatedly.
He is ready to update his review if ASUS is not acknowledging and fixing this serious issue asap. I give it 1-2 more days before I return my equipment to the dealer (Have opened dialogue).
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a month ago
@Aureliannn_ASUS @Any feedback from you and/or acknowledgment of the problem?
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