ZenWiFi BT8 disconnection loop iPhone and Mac

[deiacovo]

I've 4 BT8s configured in router mode and connected with an ethernet backhaul. My iPhone 14pro and my Mac (M2) frequently (daily) enter in a loop of connection and disconnection from Wifi (every 2-3 seconds). This happens also if I'm in the same room of the main router or of a mesh node.

I've a standard configuration with a single SSID.

The only way to mitigate the problem is to delete the network from my iPhone configuration and configure it again.

What can I do?

[deiacovo]

@Aureliannn_ASUS  just to know if there are some news. Thanks

[Netkar]

Hi, I can confirm that I have the same problem (I've had two Bt8s for a week and I have the new firmware installed). I have no problem with any device at home including iPhone 16 pro Max that goes without problems but my (old) 2016 MacBook has problems that are unusable. The Wi-Fi remains connected but there is no type of connection either local or internet. Once connected, the connection disappears spontaneously after a few minutes (about 2). I tried several solutions doing different tests including a Wi-Fi vpn connection with wpa2 that worked a few more minutes to give the same problem. I strongly believe that the software is buggy, if I disconnect the Wi-Fi and reconnect it works well for a few minutes to go down again. I trust in an ASUS support soon otherwise I have to return the device. I'm surprised they didn't notice such a serious problem. Is there anything I can do to report and solve the problem?

[Aureliannn_ASUS]

Hi @Netkar ,

Thank you for your inquiry. 

To better understand the MacBook Wi-Fi connection issue with the BT8 router you are experiencing, please perform the following tests and provide information:

1. MacBook Wi-Fi settings confirmation: Have you checked your MacBook's Wi-Fi settings to ensure they are correct?
2. BT8 router Wi-Fi settings adjustment: Have you tried adjusting the Wi-Fi channel, bandwidth, and security settings in the BT8 router's web management interface?
3. Reset test: We recommend that you try resetting your MacBook's Wi-Fi settings and performing a hard reset on the BT8 router.
4. Firmware version confirmation: Please confirm that the BT8 router's firmware is updated to the latest version.

If the problem persists after trying the above steps, please assist in using the system's built-in problem reporting function to submit the relevant information.

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.