Xt9 connection issues

[Klf808]

 I Have a large home/shop and have (4) XT9 and 4 blue cave for my AImesh setup. All this is run through a Verizon router with the XT9 as the primary router in the setup. I have Ethernet backhaul throughout the house and to the shop. I consistently have issues with losing connection through my WiFi signal. When I check my app, I see no issues but my devices lose Internet, showing connected to the WiFi signal but no Internet. meanwhile, I can swap my phone to the Verizon router and it has Internet. 

Normally, I can reboot the ASUS system and it reconnects everything but sometimes, one or two of the nodes don’t connect back. 

can anyone help me understand why I continue to have these issues? Also, these issues were present before introducing the blue cave nodes to the system. 

[Alex52]

I have four ZEN AXE ET8 units I used in Mesh for 6 GHz client connections with an AXE11000 as the main unit. All was well until the last two years. Repeatedly, ASUS firmware updates destroyed my 6 GHz use of the ZEN AXE ET8s and now there is no work around to get them working again as advertised when I  purchased them. From what I  see, ASUS ZEN product firmware updates are severely retarded. I will purchase no more ZEN units.

[Aureliannn_ASUS]

Hi @Klf808 ,

thank you for sharing the detailed information.

To help us better understand and troubleshoot the issue, please check the following steps:

1. Make sure all XT9 and Blue Cave nodes have the latest firmware installed.
2. In the XT9 AiMesh settings, confirm that all nodes show Ethernet Backhaul correctly. Also, check that all Ethernet cables are high-quality Cat5e or Cat6, and try unplugging and reconnecting both ends.
3. Try disabling Smart Connect and set different SSIDs for 2.4GHz and 5GHz, so devices can connect manually. See if this improves stability.
4. Remove all Blue Cave nodes from the AiMesh network, leaving only the XT9 main router and your four XT9 nodes. Check if it works normally.
5. Test with only the XT9 main router and one XT9 node, then gradually add more nodes to see when the problem returns.

If the issue still happens after these checks, please submit a Feedback report at the time the issue occurs. Here’s how:

1. Connect your device (PC, laptop, etc.) to the router and open http://router.asus.com/ in a browser.
2. Log in and go to Administration > Feedback.
3. Fill in your region, email address (required), ASUS service/case number, issue type, and description.
4. Read and agree to the privacy policy and terms.
5. Click Submit to send the form.

Also, please send us the following via private message:

• Product serial number
• Feedback submission time
• Email used in the feedback form
• Time the issue occurred
• Device MAC address
• Your current network topology diagram

If your network is down at the time, the UI will provide a link to download offline data. Please download it, compress it into a ZIP file, upload it to any cloud service, and share the link with us for analysis.

Thank you for your cooperation.

[Klf808]

I have also noticed that only the 2.4ghz channel is losing internet more often than the 5ghz. Of course, this affects the majority of my smart home integration since most devices only use 2.4.