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BT10 keeps dropping 2.6ghz

Pilot
Star I

Twice since I set up the three BT10's, the 2ghz has dropped from the mlo interface and all my 2ghz iOt devices get connected back to the main hub vs the node that may be 40feet closer to the device.  If I reboot the system everything goes back to normal.  Any thoughts?  

5 REPLIES 5

Hi @Pilot ,

Thank you for raising the issue regarding the instability of the 2.4GHz band on your ASUS ZenWiFi BT10 Mesh system. We would like to confirm the following:

  1. Please ensure that your ZenWiFi BT10 is updated to the latest firmware version.
  2. Try setting different SSIDs (network names) for the 2.4GHz and 5GHz bands to allow IoT devices to specifically connect to the 2.4GHz band.
  3. We recommend that you try restoring the router to its factory settings first. 

If the issue persists, please help us by using the system to report the problem.

You can submit a feedback form Web GUI (http://www.asusrouter.com).
1. Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2. Find “Administration,” and tap “Feedback”
3. Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4. Read the agreement and click “I agree.”
5. Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.