Asus Zenwifi XT8 V1 - Dropping WAN connection, needing a reboot

[SargeAussie]

Hi All,

I have an XT8 (pair) that I have had since 2021. It is running the latest firmware (both units) - 24688. In the last month, I have had a number of instances whereby none of my devices can access the internet. On each occassion, I've gone into the Router setup and checked if I can do a Speedtest (Adaptive QoS / Internet Speed) as I find it a reliable mechanism to determine if it is a wifi issue or a WAN issue. In each case, the WAN connection has been down. A reboot of the router rectifies this.

Same thing happened early this morning (circa 3 am) - rectified with a reboot. This time I have dug into the system logs to see what may be causing it. I found some unusual entries which I will paste below:

Jan 22 03:20:12 wlceventd: wlceventd_proc_event(685): eth4: Auth 24:EC:99:1B:39:C1, status: Successful (0), rssi:-62
Jan 22 03:20:12 wlceventd: wlceventd_proc_event(722): eth4: Assoc 24:EC:99:1B:39:C1, status: Successful (0), rssi:-62
Jan 22 03:21:35 ahs: [read_json]Update ahs JSON file.
Jan 22 03:21:35 kernel: CPU: 2 PID: 2017 Comm: ahs Tainted: P O 4.1.52 #2
Jan 22 03:21:35 kernel: Hardware name: Generic DT based system
Jan 22 03:21:35 kernel: task: d31d0000 ti: d0ef2000 task.ti: d0ef2000
Jan 22 03:21:35 kernel: PC is at 0x18ad8
Jan 22 03:21:35 kernel: LR is at 0x18b38
Jan 22 03:21:35 kernel: pc : [<00018ad8>] lr : [<00018b38>] psr: 200f0010
Jan 22 03:21:35 kernel: sp : b672be28 ip : 0002e010 fp : 0001d44c
Jan 22 03:21:35 kernel: r10: 0001bbfc r9 : 0001d378 r8 : be870c3a
Jan 22 03:21:35 kernel: r7 : 00000152 r6 : 00000444 r5 : 00000007 r4 : 0070730c
Jan 22 03:21:35 kernel: r3 : 0000001c r2 : 00000020 r1 : 00000021 r0 : 0070730c
Jan 22 03:21:35 kernel: Flags: nzCv IRQs on FIQs on Mode USER_32 ISA ARM Segment user
Jan 22 03:21:35 kernel: Control: 10c5387d Table: 10d1804a DAC: 00000015
Jan 22 03:21:35 kernel: CPU: 2 PID: 2017 Comm: ahs Tainted: P O 4.1.52 #2
Jan 22 03:21:35 kernel: Hardware name: Generic DT based system
Jan 22 03:21:35 kernel: [<c00270a0>] (unwind_backtrace) from [<c0022cf8>] (show_stack+0x10/0x14)
Jan 22 03:21:35 kernel: [<c0022cf8>] (show_stack) from [<c04c7bfc>] (dump_stack+0x8c/0xa0)
Jan 22 03:21:35 kernel: [<c04c7bfc>] (dump_stack) from [<c003ad2c>] (get_signal+0x490/0x558)
Jan 22 03:21:35 kernel: [<c003ad2c>] (get_signal) from [<c0022290>] (do_signal+0xc8/0x3ac)
Jan 22 03:21:35 kernel: [<c0022290>] (do_signal) from [<c0022718>] (do_work_pending+0x94/0xa4)
Jan 22 03:21:35 kernel: [<c0022718>] (do_work_pending) from [<c001f58c>] (work_pending+0xc/0x20)
Jan 22 03:21:52 acsd: acs_set_chspec: 0x1002 (2) for reason APCS_CSTIMER
Jan 22 03:24:08 wlceventd: wlceventd_proc_event(645): eth4: Deauth_ind 24:EC:99:1B:39:C1, status: 0, reason: Unspecified reason (1), rssi:-62
Jan 22 03:24:08 wlceventd: wlceventd_proc_event(685): eth4: Auth 24:EC:99:1B:39:C1, status: Successful (0), rssi:-62

Does anyone know what might be happening here?

Thanks

[Aureliannn_ASUS]

Hi @SargeAussie ,

To better assist you with this network connection issue, we would like to confirm the following:

1. Router firmware: Please ensure that your router firmware is up-to-date. Outdated firmware can cause connection instability or other issues.
2. Channel switching: We recommend trying to switch to a different Wi-Fi channel to avoid interference from surrounding wireless devices.
3. When did the issue start: When did this issue start occurring? Have you updated your router settings, installed new software or hardware, or made any changes before the issue started?
4. Wired connection test: You can try connecting your device to the router via an Ethernet cable to see if the same issue occurs.
5. Factory reset: If the above methods do not resolve the issue, we recommend that you reset your router to factory defaults. Please refer to your router's user manual for detailed instructions. [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...

Thank you.