Latest RT-AX86U firmware 3.0.0.4.388_24323 shuffles account order and prevents USB access

[bneuha]

Posting in case anyone from Asus monitors the forum.

In the RT-AX86U router interface, under USB Application > Network Place (also in FTP Share) the sequential order of accounts listed for USB access isn't stable anymore, as of this update.

The top account (initially named RT-AX86U) is not editable nor can it be logged into for everyday access. Usually, the admin adds an editable account, for example MYUSERS, under the top account and gives users the MYUSERS credentials so that they can connect to USB.

With this update, any reboot of the router shuffles the list of accounts, and when MYUSERS reaches the top, it becomes uneditable and user connections that made use of MYUSERS fail.

Workaround is to keep rebooting or adding accounts until MYUSERS moves off the top of the list, but it's a poor way of operating.

[Aureliannn_ASUS]

Hi @bneuha ,

Thank you for your feedback.

To better assist you with this issue, we would like you to provide some additional information:

1. Screenshot: Please provide a screenshot of the page where the issue occurs. This will help us better understand the problem you are experiencing.
2. Factory reset: We recommend that you perform a factory reset on your router. You can find the relevant settings in the router management page or refer to our FAQ: [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...

If the issue persists after performing a factory reset, please use the system feedback function to provide us with the relevant information when the issue occurs.

You can submit a feedback form Web GUI (http://www.asusrouter.com).
1. Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2. Find “Administration,” and tap “Feedback”
3. Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4. Read the agreement and click “I agree.”
5. Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.

[bneuha]

Hi @Aureliannn_ASUS, thank you so much for replying. To see whether it's reproducible, I had already done a factory reset and other troubleshooting before posting about the bug.

If it continues in future updates, I might submit the official feedback form next time. Thanks again! 

[CK1]

I am having the same issue too. I am looking forward to an early firmware update which hopefully can resolve this issue.