07-18-2024 02:41 AM
Hello
I just bought an ExpertBook B9 OLED (B9403, 13th Gen Intel).
I have no more sound and microphone.
Further elements :
- in System/sound/all peripherics/Microsoft Array : the check box "Format" is empty. ( I can't select anaything)
- In the tool bar, the "sound" icon is normal.
- I updated the drivers but nothing changed.
Thank you for your support
07-22-2024 05:14 PM
@JCC1
Did you see any audio devices in the Device Manager?
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems
If you recently purchased the laptop, I would suggest referring to the following FAQ to perform a system restore and then rechecking if the issue improves.
[Windows 11/10] How to Reset (Reinstall) the Operating System
Sorry for any inconvenience it may be caused.