Asus Splendid always crash on startup (Windows 10 and 11)

[zarocs]

System: Asus Expertbook B1400CEPE
Battery or AC: Both
Model: B1400CEPE
Frequency of occurrence: Upon entering windows (first boot and after restart)
Reset OS: Windows 10 and 11
Screenshot or video:
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Detailed description：
Crash always occur on startup of Windows. This happens when Asus System Control Interface version is 3.1.0.0 or higher (3.1.1.0, and the latest 3.1.2.0).
It doesn't happen in version 3.0.22.0. So, temporary remedy is to roll back Asus System Control Interface to version 3.0.22.0. But it keeps updating itself to the newest version.
Tried updating from Windows 10 to Windows 11 and problem still the same. Dear Asus, please look at version 3.0.22.0 and apply to the latest version, because v3.0.22.0 doesn't have Asus Splendid crashes.

Description
Faulting Application Path:   C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_9d362b93e88f9afb\ASUSOptimization\AsusSplendid.exe

Problem signature
Problem Event Name:   APPCRASH
Application Name:   AsusSplendid.exe
Application Version:   2.1.24.0
Application Timestamp:   62259377
Fault Module Name:   AsusTru2Life.dll
Fault Module Version:   4.0.7.5
Fault Module Timestamp:   62037bcd
Exception Code:   c0000005
Exception Offset:   00000000000026e3
OS Version:   10.0.19044.2.0.0.768.100
Locale ID:   14345
Additional Information 1:   ff64
Additional Information 2:   ff643c383fad8369714dac1f5801e3ab
Additional Information 3:   064b
Additional Information 4:   064ba1e6eac4d86fde1a70c9ceb10f6a

Extra information about the problem
Bucket ID:   13ed04e8518e4ca14e7e0bf3fc7743f5 (2197206810744013813)

[zarocs]

BDCTV

Newer Version 3.1.3 is the same problem, i,e, the crash of Splendid at the startup of Windows. Why cannot ASUS developers get it to work? Version 3.0.22 is the only which works with crashes.

View post

I haven't try this one. I have provided them with my system details as they asked. Still waiting for the good news...

[BDCTV]

I had provided system details and logs twice. In the end, I was told to reset the system. To try if their new driver crashes on Windows 11 or not, I am not going to reset the system and reinstall all the applications. The bug is clearly in the System Control Driver.

[brunoluong]

Definitively a BUG, it happens to me to with newest version of ASUS System Control Interface V3.1.3.0 on Windows 11 OS
My hardware: Laptop Model Asus Zenbook Duo UX482EA
Here is what is reported by Windows Reliability History (it happesn systematically when the laptop boots)
Faulting application name: AsusSplendid.exe, version: 2.1.25.0, time stamp: 0x624fa718
Faulting module name: AsusTru2Life.dll, version: 4.0.7.5, time stamp: 0x62037bcd
Exception code: 0xc0000005
Fault offset: 0x00000000000026e3
Faulting process ID: 0xe6c
Faulting application start time: 0x01d86752678d9cf0
Faulting application path: C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_5e38ce8081e93b46\ASUSOptimization\AsusSplendid.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\asussci2.inf_amd64_5e38ce8081e93b46\ASUSOptimization\AsusTru2Life.dll
Report ID: ca8e76e6-ab4f-4db5-9ec1-2b88bbc40dcf
Faulting package full name:
Faulting package-relative application ID:

[brunoluong]

For someone who has the same problem with AsusSpendid crashes at the startup, can you try this:
Open MyAsys, goes to Customization scroll down to Tru2Life, turn it On. restart your PC. Check reliability history to see if the problem goes away.

[BDCTV]

brunoluong

For someone who has the same problem with AsusSpendid crashes at the startup, can you try this:

Open MyAsys, goes to Customization scroll down to Tru2Life, turn it On. restart your PC. Check reliability history to see if the problem goes away.

View post

I have tried to turn Truu2Life On and Off several times. It does nothing, Splendid always crashed. ASUS got lousy programmers who just do not know how to fix the bugs.