Hi @aleks2016deqnov ,
Thank you for contacting us regarding the Bluetooth connectivity issue with your earphones.
To help you troubleshoot this issue, we recommend the following steps:
- Check the Earphone Power: Please ensure that your earphones are powered on and the indicator light is on.
- Check Bluetooth Connection: Please make sure that the Bluetooth function on your device (e.g., smartphone, computer) is turned on.
In your device's Bluetooth settings, search for available Bluetooth devices and ensure that your earphones appear in the search list.
- Update Firmware: Please visit the official website and use PC to install Armoury crate to check for available firmware updates and follow the instructions to update. Updating the firmware can fix known issues and improve the performance of your earphones.
Thank you.
