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Keycap on Keyboard Is Broken In 2 in 1 Laptop

Snowflake_360
Star II

In my laptop, two of my keycap are broken. Whenever I press the 'O' key or 'alt' key, the keycaps keep falling off. I tried to glue it back, but the problem still is happening. This laptop is out of warranty, how much would it cost, to fix the two keycaps? The 'O' key is broken in half, and the 'alt' key is loose, but I don't know how to put it back nor the time, and I don't have the tools. Please help.

#keyboard #keycapbroken #2in1

6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@Snowflake_360
This may be caused by a broken keycap clip.
The laptop's keyboard is modular, and individual keys cannot be replaced separately.
If your laptop is no longer under warranty, you may consider using an external keyboard as an alternative.
If you still want to replace your keyboard, please contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
We apologize for any inconvenience caused. Thank you for your understanding.

Is there a place I can go nearby, to get it fixed, so I won't have to ship it to asus?

@Snowflake_360
Please refer to the following.
https://www.asus.com/us/support/Service-Center/USA 
Thank you.

Snowflake_360
Star II

The ones in that link, are about three or more hours far from where I live. Is it possible for Best Buy to fix the keyboard?