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Zenfone 9 call speaker issue

devilcat_7
Star II
Hi, I have an issue with the speaker option when I'm on a call. If I press the speaker option all the sound goes and I can't hear anything. I tested it with my friends phone and they can hear me fine but I can't hear anything. I assume this is a software bug. Please fix this.
The speakers work fine otherwise and this issue only happens if the speaker option is selected during a call. Nothing restores the sound again except hanging up and calling again.
98 REPLIES 98

undertista10
Star II
@Mattias_ASUS

i have generated the log, please tell me how can i share it directly with you...

Im on the latest firmware and answering all your questions:

1- Normal call without VoLTE
2-problem occurs after answering the call and then pressing the speaker button, i cant hear people on the other side and only solution is to hang up and call again and not use the speaker option
3-nothing before the call
4-Log generated

Mattias_ASUS
Moderator
Moderator
undertista10

@Mattias_ASUS

i have generated the log, please tell me how can i share it directly with you...

Im on the latest firmware and answering all your questions:

1- Normal call without VoLTE

2-problem occurs after answering the call and then pressing the speaker button, i cant hear people on the other side and only solution is to hang up and call again and not use the speaker option

3-nothing before the call

4-Log generated


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Hi! Sending you a PM

undertista10
Star II
...........................

undertista10
Star II

Hi everyone, it seems I'm experiencing the same issue, it's a enormous trouble, unacceptable.
Attached my current phone information. Waiting for a kind response.
screenshot-20221225-204742-settings.jpg