Zenbook Duo Screenpad+ Freezing and Crashing 50+ times per day

[SeoulSeeker]

System: Zenbook Duo
Battery or AC: AC
Model: UX482
Frequency of occurrence: 50+ times per day
Reset OS: Already reset OS, did not work.
Screenshot or video: Attached Reliability Monitor Reports
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Detailed description：Starting about two weeks or so back, the ScreenXpert software that controls the Screenpad+ on my Zenbook Duo UX482 has made the secondary screen basically unusable. It will do one of two things; either 1) The screenpad settings button will get stuck and not respond to input or 2) the screenxpert software will just restart itself randomly, playing the screenpad+ boot up animation
Both issues are incredibly frequent. Like, every 5 minutes or so.
By checking the Reliability Monitor, I was able to determine that these are caused by crashes in ASUS Splendid and ASUS Libra. I have attached screenshots of these crash logs.
I have already tried reverting my Bios, as well as reverting my ScreenPad+ drivers to earlier versions. I have also done a clean windows reinstall and the issue still persists.
I have also already tried using the screenpad optimizer tool that can be downloaded from ASUS website.
Any suggestions would be greatly appreciated.

[Falcon_ASUS]

Hi all
We expect to make optimizations in the new version of ScreenXpert. When the optimized version is released, I will notify you immediately. Sorry for any inconvenience it may be caused. 

[stinnick]

I have the same issue. It is definitely an Adobe issue. InDesign and illustrator cause the crashing.
I am also having an issue with the screenpad's settings window flickering on the screenpad and my main screen. It won't allow me to close the window. I've had to plug in my secondary monitor and work on it because I am unable to work on my main screen.

[SeoulSeeker]

stinnick

I have the same issue. It is definitely an Adobe issue. InDesign and illustrator cause the crashing.

I am also having an issue with the screenpad's settings window flickering on the screenpad and my main screen. It won't allow me to close the window. I've had to plug in my secondary monitor and work on it because I am unable to work on my main screen.

View post

It's not an adobe issue, it's an ASUS issue. I do not use any adobe products and have this issue.

[dussadeec]

Lucky for me to see this thread. I just bought zenbook duo 14 (with RTX 3050TI model) a week ago and face the exact same problem that screenpad+ reboots itself randomly. This is really annoying. I thought it was hardware issue until I saw this that many people have the same issue. Hope to get new version of ScreenXpert that solve this issue very soon!!
My system: UX8402ZE
OS: Windows 11
VGA: Geforce RTX3050TI and Intel Iris XE
ScreenXpert Driver Version 3.0.2.0
ScreenXpert App UWP Version 3.0.9.0

[Pabliwiwi]

I have the same problem but I got and update (3.0.11.0) for the Screenpad+ software just a minute ago, let's see how it behaves from now on.