ASUS Vivobook Pro 16X - low volume on both speakers/headphones
- System: Windows 11
- Battery or AC: both
- Model: N7600PC
- Frequency of occurrence: always
- Reset OS: yes
- Screenshot or video:
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Detailed description：
I experience an issue with audio on my new Vivobook Pro 16X. The audio volume level is very low, even at 100%. I tried switching to headphones for testing purposes but it did not help. Never had such problem with any laptop. I assume some background app for microphone is lowering the volume level.
Regards,
Thomas
1
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Comments
Noticed something.
Disabling DTS API helped alot.
@tpnowak
What are the system version, BIOS version and audio driver version you are currently using?
Have you tried removing and reinstalling the audio driver?
Thank you.
Already tried reinstalling audio drivers. Many times.
Windows 110. BIOS version 3.00. Right now using the ones from ASUS website - 9231.
@tpnowak
Can I confirm with you again, are all sound files played in the same condition? Is it the same for playing youtube videos? Thank you.
It's for all audio. In Media Player, Youtube or games.
@tpnowak
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.
@tpnowak
Tested by our tech team, we have not reproduced a similar situation.
OS:20H2 (19042.1566)
Audio Driver : 6.0.9231.1
UI: 1.28.255.0
DTS: 1.10.2.0
BIOS:300
If you have removed and reinstalled the audio driver and the problem persists, I might suggest you to restore your system. Sorry for any inconvenience it may be caused.
I'm using Windows 11, not Windows 10. Maybe here's the reason.
Switch back to Windows 10. Now it's much much better. That's strange.
Using 9231 drivers (Realtek HD Audio) from August 2021.
Sorry, it was my mistake. I read it wrong...
If there is improvement in Windows 10 system, you might consider using it in Windows 10 system. If you change back to Windows 11 system and the problem reappears, please report back to me again. Sorry for any inconvenience it may be caused.