ASUS Vivobook Pro 16X - low volume on both speakers/headphones

[tpnowak]

System: Windows 11
Battery or AC: both
Model: N7600PC
Frequency of occurrence: always
Reset OS: yes
Screenshot or video:
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Detailed description：
I experience an issue with audio on my new Vivobook Pro 16X. The audio volume level is very low, even at 100%. I tried switching to headphones for testing purposes but it did not help. Never had such problem with any laptop. I assume some background app for microphone is lowering the volume level.

Regards,
Thomas

[tpnowak]

It's for all audio. In Media Player, Youtube or games.

[Falcon_ASUS]

tpnowak

It's for all audio. In Media Player, Youtube or games.

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@tpnowak
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

tpnowak

It's for all audio. In Media Player, Youtube or games.

View post

@tpnowak
Tested by our tech team, we have not reproduced a similar situation.

OS:20H2 (19042.1566)
Audio Driver : 6.0.9231.1
UI: 1.28.255.0
DTS: 1.10.2.0
BIOS:300

If you have removed and reinstalled the audio driver and the problem persists, I might suggest you to restore your system. Sorry for any inconvenience it may be caused. 
[Windows 11/10] How to reset the PC and remove all of my personal files, apps and settings | Officia...

[tpnowak]

I'm using Windows 11, not Windows 10. Maybe here's the reason.

[tpnowak]

Switch back to Windows 10. Now it's much much better. That's strange.