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ASUS Vivobook Pro 16X - low volume on both speakers/headphones

tpnowak
Star II

‎02-14-2022 01:59 PM

System: Windows 11
Battery or AC: both
Model: N7600PC
Frequency of occurrence: always
Reset OS: yes
Screenshot or video:
========================
Detailed description：
I experience an issue with audio on my new Vivobook Pro 16X. The audio volume level is very low, even at 100%. I tried switching to headphones for testing purposes but it did not help. Never had such problem with any laptop. I assume some background app for microphone is lowering the volume level.

Regards,
Thomas
11 REPLIES 11

tpnowak
Star II

‎02-14-2022 02:25 PM

Noticed something.
Disabling DTS API helped alot.

Preview file
94 KB
0 Kudos

Falcon_ASUS
Moderator
Moderator

‎02-14-2022 10:08 PM

tpnowak
  1. System: Windows 11
  2. Battery or AC: both
  3. Model: N7600PC
  4. Frequency of occurrence: always
  5. Reset OS: yes
  6. Screenshot or video:

========================

Detailed description：

I experience an issue with audio on my new Vivobook Pro 16X. The audio volume level is very low, even at 100%. I tried switching to headphones for testing purposes but it did not help. Never had such problem with any laptop. I assume some background app for microphone is lowering the volume level.

Regards,

Thomas


ASUS Vivobook Pro 16X - low volume on both speakers/headphones
@tpnowak
What are the system version, BIOS version and audio driver version you are currently using?
Have you tried removing and reinstalling the audio driver?
Thank you.
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tpnowak
Star II

‎02-16-2022 04:21 PM

Falcon_ASUS

https://zentalk.asus.com/en/discussion/58112/asus-vivobook-pro-16x-low-volume-on-both-speakers-headp...

@tpnowak

What are the system version, BIOS version and audio driver version you are currently using?

Have you tried removing and reinstalling the audio driver?

Thank you.


View post
Already tried reinstalling audio drivers. Many times.

Windows 110. BIOS version 3.00. Right now using the ones from ASUS website - 9231.
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Falcon_ASUS
Moderator
Moderator

‎02-16-2022 06:33 PM

tpnowak

https://zentalk.asus.com/en/discussion/comment/204542#Comment_204542

Already tried reinstalling audio drivers. Many times.

Windows 110. BIOS version 3.00. Right now using the ones from ASUS website - 9231.


View post
@tpnowak
Can I confirm with you again, are all sound files played in the same condition? Is it the same for playing youtube videos? Thank you.
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