Screen turns into blue tint color when trying to watch a full screen video on Youtube.

[mazino_barracud]

System: Windows 10 Home 64bit - Build No. 19042
Battery or AC: Battery
Model: ASUS M413IA
Frequency of occurrence: Every time I try to 1) Fullscreen a video in browser 2) Take screenshots 3) Fullscreen an application.
Reset OS: Yes.
Screenshot or video:
========================
Detailed description：
For the relevant settings and versions that I have on my laptop:
I have a Ryzen 4500U APU with Integrated Radeon Graphics | 8GB RAM | DirectX 12
BIOS version: X421IAY.309 (Latest).
ASUS System Control Interface: 3.0.12.10 (Latest)
Windows Update: The latest.
Graphics Driver: 21.20.02-210607a-368648C-Asus
Graphics BIOS last update was 2020/03/10 02:21 March 10th, 2020 at 02:21PM
As described above, my screen keeps getting this blue tint whenever I try to open full-screen an application or a video in browser. Taking screenshots also make it blue.
This is when the color is normal:

And this is when it is blue tinted:

// Stuff I have tried to do while searching for past discussions here:
1) Removing MyASUS and downgrade to another version of ASUS System Control Interface: Does not fix the issue.
2) Removing the ASUS Splendid .IMC profiles: This will just make the screen blue permanently. Does not fix the issue.
3) Removing several Windows Update: Did not fix the issue.
4) Resetting my Windows to default: As I said, it didn't fix the issue.
I have online classes I need to attend and I do not want to send this unit in for RMA ( I still have warranty). Is there any software fix that I should consider?

[mazino_barracud]

etsachin

https://zentalk.asus.com/en/discussion/53087/screen-turns-into-blue-tint-color-when-trying-to-watch-...

Downgrade AMD Display Adaptor drivers from device manager. this is due to AMD Drivers conflicting with Asus Splendid utilities. But still you will have those color issues in certain situation (like while opening notification section) then you can reset display drivers using the shortcut Window + Ctrl + Shift + B. But first you need to downgrade the display adaptor to some older version where the issue isn't that serious.

View post

I have tried your suggestion. A downgrade installation did not help. Issue persists as before even after a clean driver installation. What more can I do?

[Blake_ASUS]

Hello mazino,
Can you help to record a video of the issue (from normal to blue tint) ?
And does the issue happen with other video? other than youtube?
Thank you.

[mazino_barracud]

Blake_ASUS

Hello mazino,

Can you help to record a video of the issue (from normal to blue tint) ?

And does the issue happen with other video? other than youtube?

Thank you.

View post

Hi there. I can post a link to my video but unfortunately my account does not have the permission to insert videos into the comment so you have to enter the address yourself. Sorry for the inconvenience.
The link to my proof is:
https://drive.google.com/file/d/1MhkGvysOF91PsnAG37GUPadsTaNXx-0M/view?usp=sharing
In The video was me pressing F11 to send my browser into Full-Screen mode. All applications with similar full-screen function are affected. Please tell me you have a solution for this. My MyASUS App and ASUS SysControl Interface are all latest versions ( forced update by the application and/or Windows Update) and I can not find any link to downgrade the SysControl Interface to check. I've tried to install another AMD Display Driver to no avail. Please help.

[Falcon_ASUS]

mazino.barracuda

https://zentalk.asus.com/en/discussion/comment/187357#Comment_187357

Hi there. I can post a link to my video but unfortunately my account does not have the permission to insert videos into the comment so you have to enter the address yourself. Sorry for the inconvenience.

The link to my proof is:

https://drive.google.com/file/d/1MhkGvysOF91PsnAG37GUPadsTaNXx-0M/view?usp=sharing

In The video was me pressing F11 to send my browser into Full-Screen mode. All applications with similar full-screen function are affected. Please tell me you have a solution for this. My MyASUS App and ASUS SysControl Interface are all latest versions ( forced update by the application and/or Windows Update) and I can not find any link to downgrade the SysControl Interface to check. I've tried to install another AMD Display Driver to no avail. Please help.

View post

@mazino.barracuda
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[Falcon_ASUS]

mazino.barracuda

https://zentalk.asus.com/en/discussion/comment/187357#Comment_187357

Hi there. I can post a link to my video but unfortunately my account does not have the permission to insert videos into the comment so you have to enter the address yourself. Sorry for the inconvenience.

The link to my proof is:

https://drive.google.com/file/d/1MhkGvysOF91PsnAG37GUPadsTaNXx-0M/view?usp=sharing

In The video was me pressing F11 to send my browser into Full-Screen mode. All applications with similar full-screen function are affected. Please tell me you have a solution for this. My MyASUS App and ASUS SysControl Interface are all latest versions ( forced update by the application and/or Windows Update) and I can not find any link to downgrade the SysControl Interface to check. I've tried to install another AMD Display Driver to no avail. Please help.

View post

@mazino.barracuda
I have sent you a message, please update the driver and try again.
Thank you.