Screen turns into blue tint color when trying to watch a full screen video on Youtube.
mazino.barracuda
Level 1
- System: Windows 10 Home 64bit - Build No. 19042
- Battery or AC: Battery
- Model: ASUS M413IA
- Frequency of occurrence: Every time I try to 1) Fullscreen a video in browser 2) Take screenshots 3) Fullscreen an application.
- Reset OS: Yes.
- Screenshot or video:
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Detailed description：
For the relevant settings and versions that I have on my laptop:
I have a Ryzen 4500U APU with Integrated Radeon Graphics | 8GB RAM | DirectX 12
- BIOS version: X421IAY.309 (Latest).
- ASUS System Control Interface: 3.0.12.10 (Latest)
- Windows Update: The latest.
- Graphics Driver: 21.20.02-210607a-368648C-Asus
- Graphics BIOS last update was 2020/03/10 02:21 March 10th, 2020 at 02:21PM
As described above, my screen keeps getting this blue tint whenever I try to open full-screen an application or a video in browser. Taking screenshots also make it blue.
This is when the color is normal:
And this is when it is blue tinted:
// Stuff I have tried to do while searching for past discussions here:
1) Removing MyASUS and downgrade to another version of ASUS System Control Interface: Does not fix the issue.
2) Removing the ASUS Splendid .IMC profiles: This will just make the screen blue permanently. Does not fix the issue.
3) Removing several Windows Update: Did not fix the issue.
4) Resetting my Windows to default: As I said, it didn't fix the issue.
I have online classes I need to attend and I do not want to send this unit in for RMA ( I still have warranty). Is there any software fix that I should consider?
Comments
I am using an Asus VivoBook 15 M513 and I have the same issue. Earlier when I turned on the laptop, the screen would stay bluish but then when I put it on sleep mode for 2/3 seconds the screen would turn normal. But now it's not working anymore. Every time I try a watch a video online, the screen turns bluish and its so annoying. Let me know if you get any solution, please!
Downgrade AMD Display Adaptor drivers from device manager. this is due to AMD Drivers conflicting with Asus Splendid utilities. But still you will have those color issues in certain situation (like while opening notification section) then you can reset display drivers using the shortcut Window + Ctrl + Shift + B. But first you need to downgrade the display adaptor to some older version where the issue isn't that serious.
Dear all,
May I know if you have turned on "eye care" mode in Splendid, then you found this issue?
Thank you.
Hi there. Thanks for responding. The issue persists regardless of what Splendid mode is used. I've had this issue ever since I bought this unit but it usually went away by itself. Only recently that I the blue tint occurs as I said above constantly.
I have tried your suggestion. A downgrade installation did not help. Issue persists as before even after a clean driver installation. What more can I do?
Hello mazino,
Can you help to record a video of the issue (from normal to blue tint) ?
And does the issue happen with other video? other than youtube?
Thank you.
Hi there. I can post a link to my video but unfortunately my account does not have the permission to insert videos into the comment so you have to enter the address yourself. Sorry for the inconvenience.
The link to my proof is:
https://drive.google.com/file/d/1MhkGvysOF91PsnAG37GUPadsTaNXx-0M/view?usp=sharing
In The video was me pressing F11 to send my browser into Full-Screen mode. All applications with similar full-screen function are affected. Please tell me you have a solution for this. My MyASUS App and ASUS SysControl Interface are all latest versions ( forced update by the application and/or Windows Update) and I can not find any link to downgrade the SysControl Interface to check. I've tried to install another AMD Display Driver to no avail. Please help.
@mazino.barracuda
I have forwarded the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.
@mazino.barracuda
I have sent you a message, please update the driver and try again.
Thank you.