tldube
Hi,
I'm an IT manager for a company that works on cloud solutions. Basically every Vivobook we purchased these last years had this issue. Even the most recent models. I won't list all the model variant we purchased here because you were likely aware of the issue before shipping those laptop out as it is a quite obvious issue. If you were not aware, then you QA process is highly questionable.
That being said, this thread is 2 years old. You guys have a solution for us or should we just start buying another brand?
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Hi,
With your professional, we expected more understanding of this issue from you .....but seems like we need to explain a lot more to you than others.
Also, what are the models you have ?
It is an issue with specific Intel CPU platform (I'm sorry it's old one, not new).
There is higher electricity interference to the camera, which is pretty normal and can happen on any laptop and does not actually affect the camera or laptop function. By simply and slightly changing one variety in BIOS, it will lower the interference, but of course, it's a trade-off, to keep balance between the interference and higher performance.
Also, all models affected had been sold for a while, with BIOS updated many time. But it was not until this year that we received larger amount of feedback requesting to adjust this issue, and I think we both clearly know why.
And clearly in this tread, I have been providing the new BIOS, and our support website has been updating as well.
Thank you.
