ASUS - ZenTalk

draco6769 · ‎09-20-2022

System: windows 11
Battery or AC: ac
Model: UX582LR
Frequency of occurrence:
Reset OS: YES
Screenshot or video: YES
Detailed description: when running diagnostics with customer support I get may have an issue with the fan. When I do one click diagnostic it comes back clear. Already called tech support and factory reset. Reinstalled my asus and control interface as well both fans seem to run fine i gamed all day and watched them and they got up to 5300 rpm just fine. Tech support was gonna have a tech expert call me back after i spent 1 hour on the phone with them instead they sent me an email to do all the same things they had me do before or start an rma as its under warrenty but the link for the rma does not work.
Is this a software bug?
my asus 3.1.6 control interface 3.1.5

willjoe2442 · ‎09-20-2022

How to reduce laptop fan noise and heat.
Verify that you have the latest BIOS.
Use the laptop on a hard surface like a desk.
Leave plenty of room around the vents.
Don't use the laptop in excessively hot environments.
Adjust the Power Options to increase battery life and reduce performance.

Regards,
Will

Falcon_ASUS · ‎09-20-2022

draco6769
System: windows 11
Battery or AC: ac
Model: UX582LR
Frequency of occurrence:
Reset OS: YES
Screenshot or video: YES
Detailed description: when running diagnostics with customer support I get may have an issue with the fan. When I do one click diagnostic it comes back clear. Already called tech support and factory reset. Reinstalled my asus and control interface as well both fans seem to run fine i gamed all day and watched them and they got up to 5300 rpm just fine. Tech support was gonna have a tech expert call me back after i spent 1 hour on the phone with them instead they sent me an email to do all the same things they had me do before or start an rma as its under warrenty but the link for the rma does not work.
Is this a software bug?
my asus 3.1.6 control interface 3.1.5

May be an issue with fan MY asus

@draco6769
I have replied to you in this thread.
https://zentalk.asus.com/en/discussion/comment/228950/#Comment_228950
I also sent you a message, please check.
Thank you.

FongPoui · ‎09-20-2022

I am waiting for tech support on site too.
I am afraid that the ASC could not keep the promise of 48/48 service!

draco6769 · ‎09-21-2022

Ok I responded with the correct info and links to cloud storage