Problem with USB C audio

IandIand Level 1
  1. System: Windows 11 Home 64 bit
  2. Battery or AC: Both
  3. Model: Zenbook 13 UX325EA
  4. Frequency of occurrence: Most of the time
  5. Reset OS: No
  6. Screenshot or video: N/A


Detailed description:

I've just tried using the supplied usb c to 3.5mm audio dongle for headphones for the first time. It's unusable- distorted sound, pops and clicks, then occasionally it works. Then back to distorted sound (and sometimes it sounds like the music is at a lower pitch). I've toggled between sources - Realtek speakers then back to dongle. Sometimes this cures it, albeit very briefly, and then it's back to more distorted noise. The internal speakers are working fine.

Can anyone help please?




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