Cannot detect Zenscreen

S_A_SS_A_S Level 1
  1. System: HP Pavilion Laptop
  2. Battery or AC: AC
  3. Model: Pavilion
  4. Frequency of occurrence:
  5. Reset OS: windows 11
  6. Screenshot or video:

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Detailed description:I have just purchased the ZenScreen MB165B, and it is not detected by my laptop, or my desktop pc. Reading other discussions, it seems this is a common problem?

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