Zenbook 14 oled fan speeds up and cpu frequency runs high in sleep mode.

ThesheepThesheep Level 1
edited April 23 in ZenBook
  1. System: Windows 11
  2. Battery or AC:
  3. Model: UX3402, 12th Gen Intel
  4. Frequency of occurrence: Every time the laptop goes to sleep or screen turns off.
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description:I recently bought the new zenbook 14 oled with 12th gen i7 cpu. I set the fan mode to quiet in MYASUS and the fan is pretty quiet (~2500 rpm or below according to MYASUS) when watching youtube and running simple programs.


But when the laptop is idle and the screen turns off, the fan speeds up (to over 4000 rpm) and cpu frequency goes up to above 3000 MHz. I notice this because the laptop becomes noisy a minute after the screen turns off. And the fan and cpu data was obtained from MYASUS immediately after the laptop becomes active again.


The fan never slows down after the laptop is in sleep mode for a long time, and it will only slow down as the laptop becomes active again. I have carefully checked all running programs in the background and did not notice any suspicious process.


The laptop is new and the drivers are up to date. I have tried resetting power options / MYASUS settings / system settings but nothing worked. I wonder if there's an issue in the fan/cpu control software.

Comments

  • There are many applications are running background without your knowledge ,

    delete possible tasks registered under task schedulers.

    disable startup applications under task manager .

  • ThesheepThesheep Level 1

    Thank you for your response.


    I have tried the following steps but they didn't work:

    1. I have checked all background processes and tried to disable them one by one and then went to sleep mode again. The fan and cpu still went up. The cpu usage % was low though, it's the clock speed that went up a lot.
    2. Disabling fast startup / disabling startup apps / changing Power & Sleep options didn't work. I noticed this issue on the first day before any 3rd party app was installed. So it's likely caused by preinstalled services or apps.


    The only thing that worked was disabling sleep mode and use the tradiational screensaver program in control center. As long as the laptop is awake, both the fan and cpu are normal.


    So my best guess is that there's an issue with the firmware / chip drivers / windows power control / MyAsus. This issue would be easily replicable if that's the case.

  • edited April 24


    Did you check using the task scheduler application? there you can see many folders are created y many applications by third-party developers and by Microsoft windows applications.

    you must delete possible tasks and few tasks registered under one folder could not be deleted,

    I deleted all possible tasks after I received this way

    type below line in cmd and press enter

    Powershell Get-ScheduledTask


    and paste screenshots

  • ThesheepThesheep Level 1

    Hello. Thanks again for your help.


    Below is what I get from the command. The list is too long for screenshot so I copy the output text:


    TaskPath                    TaskName             State

    --------                    --------             -----

    \                       RtkAudUService64_BG        Running

    \Microsoft\Office\               Office Automatic Updates 2.0   Ready

    \Microsoft\Office\               Office ClickToRun Service Monitor Ready

    \Microsoft\Office\               Office Feature Updates      Ready

    \Microsoft\Office\               Office Feature Updates Logon   Ready

    \Microsoft\Office\               Office Performance Monitor    Ready

    \Microsoft\Windows\.NET Framework\       .NET Framework NGEN v4.0.30319  Ready

    \Microsoft\Windows\.NET Framework\       .NET Framework NGEN v4.0.30319 64 Ready

    \Microsoft\Windows\.NET Framework\       .NET Framework NGEN v4.0.30319... Disabled

    \Microsoft\Windows\.NET Framework\       .NET Framework NGEN v4.0.30319... Disabled

    \Microsoft\Windows\Active Directory Rights ... AD RMS Rights Policy Template ... Disabled

    \Microsoft\Windows\Active Directory Rights ... AD RMS Rights Policy Template ... Ready

    \Microsoft\Windows\AppID\           PolicyConverter          Disabled

    \Microsoft\Windows\AppID\           VerifiedPublisherCertStoreCheck  Disabled

    \Microsoft\Windows\Application Experience\   Microsoft Compatibility Appraiser Ready

    \Microsoft\Windows\Application Experience\   PcaPatchDbTask          Ready

    \Microsoft\Windows\Application Experience\   ProgramDataUpdater        Ready

    \Microsoft\Windows\Application Experience\   StartupAppTask          Ready

    \Microsoft\Windows\ApplicationData\      appuriverifierdaily        Ready

    \Microsoft\Windows\ApplicationData\      appuriverifierinstall       Ready

    \Microsoft\Windows\ApplicationData\      CleanupTemporaryState       Ready

    \Microsoft\Windows\ApplicationData\      DsSvcCleanup           Ready

    \Microsoft\Windows\AppListBackup\       Backup              Ready

    \Microsoft\Windows\AppxDeploymentClient\    Pre-staged app cleanup      Disabled

    \Microsoft\Windows\Autochk\          Proxy               Ready

    \Microsoft\Windows\BitLocker\         BitLocker Encrypt All Drives   Ready

    \Microsoft\Windows\BitLocker\         BitLocker MDM policy Refresh   Ready

    \Microsoft\Windows\Bluetooth\         UninstallDeviceTask        Ready

    \Microsoft\Windows\BrokerInfrastructure\    BgTaskRegistrationMaintenanceTask Ready

    \Microsoft\Windows\capabilityaccessmanager\  maintenancetasks         Ready

    \Microsoft\Windows\CertificateServicesClient\ UserTask             Ready

    \Microsoft\Windows\CertificateServicesClient\ UserTask-Roam           Ready

    \Microsoft\Windows\Chkdsk\           ProactiveScan           Ready

    \Microsoft\Windows\Chkdsk\           SyspartRepair           Ready

    \Microsoft\Windows\CloudExperienceHost\    CreateObjectTask         Ready

    \Microsoft\Windows\Customer Experience Impr... Consolidator           Ready

    \Microsoft\Windows\Customer Experience Impr... UsbCeip              Ready

    \Microsoft\Windows\Data Integrity Scan\    Data Integrity Check And Scan   Ready

    \Microsoft\Windows\Data Integrity Scan\    Data Integrity Scan        Ready

    \Microsoft\Windows\Data Integrity Scan\    Data Integrity Scan for Crash ... Ready

    \Microsoft\Windows\Defrag\           ScheduledDefrag          Disabled

    \Microsoft\Windows\Device Information\     Device              Ready

    \Microsoft\Windows\Device Information\     Device User            Ready

    \Microsoft\Windows\Diagnosis\         RecommendedTroubleshootingScanner Ready

    \Microsoft\Windows\Diagnosis\         Scheduled             Ready

    \Microsoft\Windows\DirectX\          DirectXDatabaseUpdater      Ready

    \Microsoft\Windows\DirectX\          DXGIAdapterCache         Ready

    \Microsoft\Windows\DiskCleanup\        SilentCleanup           Ready

    \Microsoft\Windows\DiskDiagnostic\       Microsoft-Windows-DiskDiagnost... Ready

    \Microsoft\Windows\DiskDiagnostic\       Microsoft-Windows-DiskDiagnost... Disabled

    \Microsoft\Windows\DiskFootprint\       Diagnostics            Ready

    \Microsoft\Windows\DiskFootprint\       StorageSense           Ready

    \Microsoft\Windows\DUSM\            dusmtask             Ready

    \Microsoft\Windows\EDP\            EDP App Launch Task        Ready

    \Microsoft\Windows\EDP\            EDP Auth Task           Ready

    \Microsoft\Windows\EDP\            EDP Inaccessible Credentials Task Ready

    \Microsoft\Windows\EDP\            StorageCardEncryption Task    Ready

    \Microsoft\Windows\ExploitGuard\        ExploitGuard MDM policy Refresh  Ready

    \Microsoft\Windows\Feedback\Siuf\       DmClient             Ready

    \Microsoft\Windows\Feedback\Siuf\       DmClientOnScenarioDownload    Ready

    \Microsoft\Windows\FileHistory\        File History (maintenance mode)  Ready

    \Microsoft\Windows\Flighting\FeatureConfig\  ReconcileFeatures         Ready

    \Microsoft\Windows\Flighting\FeatureConfig\  UsageDataFlushing         Ready

    \Microsoft\Windows\Flighting\FeatureConfig\  UsageDataReporting        Ready

    \Microsoft\Windows\Flighting\OneSettings\   RefreshCache           Ready

    \Microsoft\Windows\Input\           LocalUserSyncDataAvailable    Ready

    \Microsoft\Windows\Input\           MouseSyncDataAvailable      Ready

    \Microsoft\Windows\Input\           PenSyncDataAvailable       Ready

    \Microsoft\Windows\Input\           TouchpadSyncDataAvailable     Ready

    \Microsoft\Windows\InstallService\       ScanForUpdates          Ready

    \Microsoft\Windows\InstallService\       ScanForUpdatesAsUser       Ready

    \Microsoft\Windows\InstallService\       WakeUpAndContinueUpdates     Disabled

    \Microsoft\Windows\InstallService\       WakeUpAndScanForUpdates      Disabled

    \Microsoft\Windows\International\       Synchronize Language Settings   Ready

    \Microsoft\Windows\Kernel\           La57Cleanup            Ready

    \Microsoft\Windows\LanguageComponentsInstal... Installation           Ready

    \Microsoft\Windows\LanguageComponentsInstal... ReconcileLanguageResources    Ready

    \Microsoft\Windows\Location\          Notifications           Ready

    \Microsoft\Windows\Location\          WindowsActionDialog        Ready

    \Microsoft\Windows\Maintenance\        WinSAT              Ready

    \Microsoft\Windows\Management\Provisioning\  Cellular             Ready

    \Microsoft\Windows\Management\Provisioning\  Logon               Ready

    \Microsoft\Windows\Management\Provisioning\  MdmDiagnosticsCleanup       Disabled

    \Microsoft\Windows\Management\Provisioning\  Retry               Disabled

    \Microsoft\Windows\Management\Provisioning\  RunOnReboot            Disabled

    \Microsoft\Windows\Maps\            MapsToastTask           Ready

    \Microsoft\Windows\Maps\            MapsUpdateTask          Ready

    \Microsoft\Windows\MemoryDiagnostic\      ProcessMemoryDiagnosticEvents   Ready

    \Microsoft\Windows\MemoryDiagnostic\      RunFullMemoryDiagnostic      Ready

    \Microsoft\Windows\MUI\            LPRemove             Ready

    \Microsoft\Windows\Multimedia\         SystemSoundsService        Running

    \Microsoft\Windows\NetTrace\          GatherNetworkInfo         Ready

    \Microsoft\Windows\NlaSvc\           WiFiTask             Ready

    \Microsoft\Windows\PLA\            GlideX              Ready

    \Microsoft\Windows\Plug and Play\       Device Install Group Policy    Ready

    \Microsoft\Windows\Plug and Play\       Device Install Reboot Required  Ready

    \Microsoft\Windows\Plug and Play\       Sysprep Generalize Drivers    Ready

    \Microsoft\Windows\Power Efficiency Diagnos... AnalyzeSystem           Ready

    \Microsoft\Windows\Printing\          EduPrintProv           Ready

    \Microsoft\Windows\Printing\          PrinterCleanupTask        Ready

    \Microsoft\Windows\RecoveryEnvironment\    VerifyWinRE            Ready

    \Microsoft\Windows\Registry\          RegIdleBackup           Ready

    \Microsoft\Windows\RetailDemo\         CleanupOfflineContent       Ready

    \Microsoft\Windows\Servicing\         StartComponentCleanup       Ready

    \Microsoft\Windows\SharedPC\          Account Cleanup          Disabled

    \Microsoft\Windows\Shell\           CreateObjectTask         Ready

    \Microsoft\Windows\Shell\           FamilySafetyMonitor        Ready

    \Microsoft\Windows\Shell\           FamilySafetyRefreshTask      Ready

    \Microsoft\Windows\Shell\           IndexerAutomaticMaintenance    Ready

    \Microsoft\Windows\Shell\           ThemesSyncedImageDownload     Ready

    \Microsoft\Windows\SMB\            UninstallSMB1ClientTask      Ready

    \Microsoft\Windows\SMB\            UninstallSMB1ServerTask      Ready

    \Microsoft\Windows\SoftwareProtectionPlatform\ SvcRestartTaskLogon        Disabled

    \Microsoft\Windows\SpacePort\         SpaceAgentTask          Ready

    \Microsoft\Windows\SpacePort\         SpaceManagerTask         Ready

    \Microsoft\Windows\StateRepository\      MaintenanceTasks         Ready

    \Microsoft\Windows\Storage Tiers Management\  Storage Tiers Management Initi... Ready

    \Microsoft\Windows\Storage Tiers Management\  Storage Tiers Optimization    Disabled

    \Microsoft\Windows\Subscription\        EnableLicenseAcquisition     Ready

    \Microsoft\Windows\Subscription\        LicenseAcquisition        Disabled

    \Microsoft\Windows\Sysmain\          HybridDriveCachePrepopulate    Disabled

    \Microsoft\Windows\Sysmain\          HybridDriveCacheRebalance     Disabled

    \Microsoft\Windows\Sysmain\          ResPriStaticDbSync        Ready

    \Microsoft\Windows\Sysmain\          WsSwapAssessmentTask       Ready

    \Microsoft\Windows\SystemRestore\       SR                Ready

    \Microsoft\Windows\Task Manager\        Interactive            Ready

    \Microsoft\Windows\TextServicesFramework\   MsCtfMonitor           Ready

    \Microsoft\Windows\Time Synchronization\    ForceSynchronizeTime       Ready

    \Microsoft\Windows\Time Synchronization\    SynchronizeTime          Ready

    \Microsoft\Windows\Time Zone\         SynchronizeTimeZone        Ready

    \Microsoft\Windows\UNP\            RunUpdateNotificationMgr     Disabled

    \Microsoft\Windows\UPnP\            UPnPHostConfig          Ready

    \Microsoft\Windows\USB\            Usb-Notifications         Ready

    \Microsoft\Windows\WCM\            WiFiTask             Ready

    \Microsoft\Windows\WDI\            ResolutionHost          Ready

    \Microsoft\Windows\Windows Defender\      Windows Defender Cache Mainten... Ready

    \Microsoft\Windows\Windows Defender\      Windows Defender Cleanup     Ready

    \Microsoft\Windows\Windows Defender\      Windows Defender Scheduled Scan  Ready

    \Microsoft\Windows\Windows Defender\      Windows Defender Verification   Ready

    \Microsoft\Windows\Windows Error Reporting\  QueueReporting          Ready

    \Microsoft\Windows\Windows Filtering Platform\ BfeOnServiceStartTypeChange    Ready

    \Microsoft\Windows\Windows Media Sharing\   UpdateLibrary           Ready

    \Microsoft\Windows\WindowsColorSystem\     Calibration Loader        Ready

    \Microsoft\Windows\WindowsUpdate\       Scheduled Start          Ready

    \Microsoft\Windows\Wininet\          CacheTask             Running

    \Microsoft\Windows\WlanSvc\          CDSSync              Ready

    \Microsoft\Windows\Work Folders\        Work Folders Logon Synchroniza... Ready

    \Microsoft\Windows\Work Folders\        Work Folders Maintenance Work   Ready

    \Microsoft\Windows\Workplace Join\       Automatic-Device-Join       Disabled

    \Microsoft\Windows\Workplace Join\       Device-Sync            Disabled

    \Microsoft\Windows\Workplace Join\       Recovery-Check          Disabled

    \Microsoft\Windows\WwanSvc\          NotificationTask         Ready

    \Microsoft\Windows\WwanSvc\          OobeDiscovery           Ready

    \Microsoft\XblGameSave\            XblGameSaveTask          Ready



    Let me know if I should remove anything. Thanks again!

  • @Thesheep

     Please kindly provide the information below so that we can better assist you.

    1. Please provide me the complete model name of your laptop.

    2. What the system version, BIOS version , and MyASUS app version you are currently using?

    3. Are any applications running in the background when the laptop is idle?


    Sorry for any inconvenience it may be caused. 

  • ThesheepThesheep Level 1
    edited April 25

    Hello, please find the information below:

    1. Model name: Zenbook UX3402ZA_UX3402ZA
    2. System name: Windows 11 home 64 bit 10.0.22000
    3. BIOS version: UX3402ZA.301
    4. MyAsus app version: 3.1.3.0

    I don't think it's caused by background applications because when the laptop sleeps, the cpu % util remains low and the tempeture of the laptop is not high at all.

    Also, I have been watching the task manager before and after sleep but did not notice any suspicious app.


    Thank you for your help.

  • At first point, create a restore point manually with putting name Working Good25.04.2022

    and then you must delete all the tasks which in contained in all folders

    except the following folder.

    \Microsoft\Windows\UpdateOrchestrator

    I have uploaded proof video from my windows laptop


  • paste below lines one by one in command prompt and press enter


    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKCU\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunServicesOnce"



    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\RunServicesOnce"


    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce"


    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce"


    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices"

    Reg.exe Query "HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce"



    paste screenshot of the output, you will get surprise, how many applications are started after windows logged in

  • ThesheepThesheep Level 1

    Indeed there are many 3rd party applications running in the background even with new machines. And it is likely that one of them is scheduled to perform tasks when the laptop is idle.


    Luckily I heard back from ASUS yesterday and they said they were aware of this issue and will release an update pretty soon. I'll try your method if that doesn't work.


    Thanks a lot!

  • @Thesheep

    I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

  • hpadhpad Level 1

    Mine does the same exact thing! UX3402ZA model from BestBuy the I5 one. This happenes randomly. The BIOS is really messed up on mine not sure if its the cause of the fan issue or not but thats the least of my problems right now.


    Mine did this before doing anything just the copy of windows it came with and nothing else done to it.

  • Hi all

    We expect to fix this in BIOS 304. (Expected completion time is end of May)

    We will reply to you immediately if there is any update.

    Thank you.

  • ThesheepThesheep Level 1



    The BIOS 304 was released a day ago and it has fixed all the fan problems of my laptop. Please upgrade to the newest BIOS in MyAsus if you have similar problems.


    Falcon, thanks again for your help.

  • Thank you for your continuous support and patronage to ASUS.

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