battery can't charge

edited November 2020 in ZenBook

hello, my name kevin, i have an issued about my laptop, typpe of my laptop : Zenbook 14 UM425IA 16 GB, ryzen 7 4700 U, at the first indicator lamp was blink and the color is orange, but the battery persentage cant charge. now at 80% battery persantage the indicator lamp color white but didn't charge.. thankyou .. please helpme

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