Can't tranfer file
Model: Asus Zenfone Max Pro M1
Version: Android 10, V.432
Hello asus moderator, I want to ask, I want to transfer files to PC via usb cable, in the file transfer options my device on the PC is not detected, whereas if in the PTP devices method I can be detected, is this a bug from the Firmware or from the PC driver?
Comments
Try updating usb drivers of your PC, I works fine with me. i have transferred 20 gb backup back to my phone after updating to A10 with no issues.
I have done everything, but the results are still the same, only my PTP mode is in the Transfer mode file devices not detected
Goto developer options/ default usb configuration under network. And set file transfer as default.
Now connect and use and forget toggling.
Hi Rendy Herdiano
Thank you for your asking. As Anandu mentioned above, kindly check your USB settings, after the device links on the PC with USB, tap the notification as below for further settings. Besides, try to change another cable.
Also, please try "the Factory Reset"
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
If the situation remains the same, kindly provide us the video of the process for further checking.
I have done all the methods but still not detected
Hi Rendy Herdiano
Thank you for your reply.
1. Change another cable and clean up the USB port with soft tool (e,g. compressed air can)
2. Can your device show the notification we mentioned above? If your device still can not be detected by the PC, plus you already tried the Factory Reset, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs