Zenbook Pro Duo shutting down suddenly

System: Windows 10
Battery or AC: AC
Description: Zenbook Pro Duo shuts down randomly
Model: Zenbook Pro Duo UX581GV
Frequency of Occurrence: Sometimes
Reset OS: Yes

Especially when gaming, the Zenbook Pro Duo just suddenly shuts down. It shouldn't be because of overheating. Sometimes it happens just a few minutes after a game has been started.

Anyone else have this problem? I've checked all my drivers and even tried downgrading some, but no change.
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Comments

  • Hello angus.ominous,
    Which game ware you playing?
    Is there any other specific scenario or setting when this issue occur?
    Thank you.
  • if you have cracked the games by patch , then some games might given shutdown problems.
    enable high power performance mode in power settings,
    keep your laptop always cool
    buy laptop cooling pad with at least 3 fans can connect to usb port
  • Last edited by RAJU2529 on 2019/10/31 14:31

    install good reputed internet security software, and then do full scan with database update
  • All the games I play, no matter. No cracked games (why do you even ask this...) . I have a cooling pad.  I have Security software and have done everything's. 
  • angus.ominous posted on 2019/10/31 21:54
    All the games I play, no matter. No cracked games (why do you even ask this...) . I have a cooling p ...

    I asked because, some users complained about shutdown problems after used cracked games.

    I need Energy report of battery, type the following in cmd and get the report

    powercfg.exe /ENERGY -output C:\Energy-Report31-10-2019.html /duration 240

    before entering the command, close all running applications, and after command don't use mouse or keyboard.

    report will be stored in C:\

    upload that file in online storage, share the link
  • angus.ominous posted on 2019/11/1 02:47
    There you go:

    https://drive.google.com/open?id=1Ekizk62uEfi6OU8KaRsr0uXkCMf3A16Y

    I tried to download, but there is Google server problem, so I will see the report afternoon , after finishing my actual duty in my college.
  • angus.ominous posted on 2019/11/1 02:47
    There you go:

    https://drive.google.com/open?id=1Ekizk62uEfi6OU8KaRsr0uXkCMf3A16Y

    i saw the report, but I could not read fully, because the language is other than English.
    if possible create the report in English language
  • Well, my OS is in finnish, so I don't know how that's possible.
  • angus.ominous posted on 2019/11/2 13:07
    Well, my OS is in finnish, so I don't know how that's possible.

    change the language under Settings-- time&date--language
  • RAJU2529 posted on 2019/11/2 13:07
    change the language under Settings-- time&date--language

    There you go:

    https://drive.google.com/open?id=1vfK5ii-SeOwePNMLHNp6NWU-BwlI9Wmv
  • I posted a similar issue, but my thread was deleted due to the migration of this new forum.

    Question to you: do you have the laptop connected to an external monitor? If so is the lid closed? Also did you set the fan mode to turbo?

  • Hey dark tears31, may I know which issue you facing now.

    Did you scanned the C drive with good ANTIVIRUS software.

    Is the issues are still happened in safemode also

  • @RAJU.MSC.MATHEMATICS I commented back in my thread (now removed) that if you have Turbo Fan Mode on, an external monitor connected over Type-C and the lid closed under heavy load (compilation for e.g.) the laptop will turn off by itself. If I turn off the Turbo Mode no issue (but then my compile time is way slower). If I let the lid open it doesn't turn off (turbo mode or not). As I explained in detail in the thread, I had setup the laptop to never sleep when Lid is closed and connected to power). I traced why the laptop would go in sleep mode and the AsusOptimizationService is the culprit sending a shutdown event for no reason. If I turn off this service, I do not have the issue (but then I lose a bunch of functionalities like hotkeys and stuff). I did a detailed analysis and nobody from Asus did seem to care (which is also one of the reasons I will no buy Asus again, this and the numerous bugs). Your Antivirus suggestion doesn't make any sense so does the safemode since AsusOptimization will disabled therefore the issue will not trigger.

  • Darktears31 in some cases antivirus solutions will not work. I given general troubleshooting shoots o gave.

    I don't have your model laptop, I have normal' laptop without turbo fan mode.

    But I added more enhanced security measures to windows 10. I use driver's from nvidia, Intel generic drivers from official website. Asus does not provid latest drivers..

    I think asus optimization drivers and it's file doesnot compatible with your running windows. Did you checked- windows event logs for troubleshooting shoots steps.

    Some Times , if drivers get corruped or violates by kernel WHQL , then to prevent hardware damage, windows will automatically shutdowns, I seen many cases.

    You must install 64bit signed drivers it's should pass the WHQL test.

    All Device drivers like .DLL and .SYS, and .CAT three must be signed by driver manufacturer.

    I don't have asus optimization software, but I can use all hotkeys functions

  • Sure but in my case I know for sure it's asus software. And all my drivers are either from Asus for my particular model or coming directly from Microsoft. I'm not worried about not having proper drivers.

    "I think asus optimization drivers and it's file doesnot compatible with your running windows. Did you checked- windows event logs for troubleshooting shoots steps." -> It's coming part of the driver package on the download page of Asus website for my model. I'm running the latest stable (non-insider) commercially available Windows so I don't see why it wouldn't be compatible. The log clearly shows that AsusOptimizationService triggers the shutdown for no reason. Since it's proprietary software there is no other debug I can do (the event log doesn't show anything relevant).

  • Leave asus optimization software, work with windows 10. Think thrice do you really need that software ?.

    I am not using that software, my laptop works good without shutdown.

    I will give command , you should use in powershell that command checks each file whether is sgined and valid .

    Could you tell me which Intel management engine firmware you installed to processor.

  • The AsusOptimizationSoftware is required for the Zenbook to have the FN hotkeys (non standard multimedia) to work so I must keep it.

  • download this intel csme detection tool and just run it , after completed , take screenshoot, upload online stioarge , paste the link


    https://downloadcenter.intel.com/download/28632/Intel-Converged-Security-and-Management-Engine-Intel-CSME-Detection-Tool

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