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Previous call history gets deleted automatically

vazzr111
Star I

ASUS ZENFONE MAX PRO (M1) ASUS_X00TD.

Model No. J9AAGF00Y478SX4 Android Version 9

Not Rooted. 

Call records history getting deleted since past seven months. Don't know how to troubleshoot. Need help. Phone working fantastic. Thanks and regards. 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@vazzr111
The ZB602KL has been on the market for a while, and it hasn't received any firmware updates recently. Please confirm if you have recently lent your phone to someone else, which may have resulted in the deletion of call records. Also, check if you have installed any third-party optimization software that could potentially cause the deletion of call records. Thank you.

ZenBot
Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.