Zenfone 9 call speaker issue

[devilcat_7]

Hi, I have an issue with the speaker option when I'm on a call. If I press the speaker option all the sound goes and I can't hear anything. I tested it with my friends phone and they can hear me fine but I can't hear anything. I assume this is a software bug. Please fix this.
The speakers work fine otherwise and this issue only happens if the speaker option is selected during a call. Nothing restores the sound again except hanging up and calling again.

[undertista10]

@Mattias_ASUS

i have generated the log, please tell me how can i share it directly with you...

Im on the latest firmware and answering all your questions:

1- Normal call without VoLTE
2-problem occurs after answering the call and then pressing the speaker button, i cant hear people on the other side and only solution is to hang up and call again and not use the speaker option
3-nothing before the call
4-Log generated

[Mattias_ASUS]

undertista10

@Mattias_ASUS

i have generated the log, please tell me how can i share it directly with you...

Im on the latest firmware and answering all your questions:

1- Normal call without VoLTE

2-problem occurs after answering the call and then pressing the speaker button, i cant hear people on the other side and only solution is to hang up and call again and not use the speaker option

3-nothing before the call

4-Log generated

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Hi! Sending you a PM

[undertista10]

...........................

[undertista10]

Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/237493#Comment_237493

Hi! Sending you a PM

View post

still not update?

[GVose_Zenfone9]

Hi everyone, it seems I'm experiencing the same issue, it's a enormous trouble, unacceptable.
Attached my current phone information. Waiting for a kind response.