02-23-2023 08:44 AM
Hi, having an issue with my zenfone9 and it's hotspot. I've tried connecting a few different devices to my hotspot. The devices can connect no problem but they are not receiving an internet connection even though I've my mobile data on. Just did a full reset on my phone and still won't work
02-24-2023 01:19 PM
Mayby go to settings, network and Internet, hotspot and tethering and shut off WiFi hotspot and switch on Bluetooth hotspot.
Bluetooth hotspot switches of automaticly after 5 mn
03-09-2023 08:35 AM
This is a 5G bug and it appears to be a Zenfone 9 issue. I am using Consumer Cellular. While I do not have any other unlocked 5G phones to prove my theory by moving my SIM card around, I think I'm on the right track here. And anyway, I've found a workaround.
@m1dotcomthe Bluetooth suggestion did not work for me.
@Duda96 I got my Zenfone 9 last week and have been having the same problem. I spent an hour with Asus support this morning and discovered the following:
Asus support asked me if I'm ok continuing to use 4G. I said of course not, and asked them to escalate this to the dev team to get this bug fixed, because obviously everyone needs this to work on all network types! I'll plan to call back once a month to nag them, and I'll post back here if there is any update. If there is no more response from me, it probably hasn't been fixed yet.
03-09-2023 11:13 AM
Ugh, now that I've completed setting up more of my phone apps, the hotspot stopped working again. So my workaround is not acceptable. I'll be pushing Asus for a fix.
03-09-2023 01:41 PM
Alright, four factory resets later and I can never even get to the state where the hotspot works in 4G mode anymore. Asus support said the only option for me is to return the device or have it fixed by their service center, which we know won't work. Lame!