After several days of silence from Asus support, I finally found the root cause of the problem and a working solution—without their help.
Root Cause:
Some apps automatically change their background usage settings from "allowed" to "not allowed" without user intervention. In my case, TIDAL initially allowed background usage but then switched to "not allowed" after a few minutes of playback. This made no sense, especially since other streaming apps like Spotify weren’t affected, despite functioning similarly over mobile data or Wi-Fi.
Since Asus support is seemingly incapable of providing answers and prefers to solve problems by ignoring them, I kept troubleshooting and eventually found the issue in Developer Options.
Solution:
1. Go to Developer Options and look for a setting called "Background Check" or "Background control" (I don't know for sure but in Swedish, it’s "Bakgrundskontroll").
2. Check the list of apps displayed there. In my case, both TIDAL and KEXP appeared.
3. Toggle the switch ON for the affected apps.
4. Go back to the standard app settings and re-enable background usage for the app.
That’s it! Your apps should now work as expected.
Why Does This Happen?I have no idea why some apps (like TIDAL) end up restricted here while others (like Spotify) don’t. Asus, true to form, will probably ignore this as well. But at least now you can fix the issue yourself and use your phone like a normal person—despite Asus being Asus.
