Hi Mansi. Unfortunately I could not find the time to go phoneless for 3 weeks, as RMA is the only way to get it fixed. Some people reported the problem is back after they got it back! How can I proceed for a refund as no time for faffing around with faulty phones that cost premium price. Many thanks
me and my brother both got the asus zenfone 9 as well.
he got the 16GB version i got the 8GB version.... both got replaced around february... and now the bug is back. not autofocusing again and also got a speaker problem now. everytime i try to switch to speaker during a call i can't hear any sounds anymore....
same thing happened to my Zenfone 9 16/256 (bought in November) - no autofocus on main camera (focus is stuck around 0.8m from lens).
Info from Asus Customer Service in Poland:
There's no other way to fix it...
wish there would be any way to make a full phone backup (like Titanium backup) without a root 😐