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Camera Focus Issue, all modes

Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: 33.0804.2060.65
Rooted or not: No
Frequency of Occurrence: Constant
APP Name & APP Version (If your issue relates to the app): all camera apps
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
The rear cameras (possibly only main, ultrawide seems less affected) seems to have a focus range of about 3 in to a few feet, anything longer ranged than that and it will become blurrier and blurrier. Front facing camera is not affected.

Attempted restarting phone and resetting camera app, no change. I updated from firmware 32.2040.2040.23 to 33.0804.2060.65 in an attempt to solve this issue, but it persists.
This is a constant across all apps that use the camera, making this extremely annoying- the oversharpening could be solved with gcam, but this is unusable. My old Zenfone 6 is a better platform at this point.

I started seeing it on Android 12, the upgrade to Android 13 did not fix it. Had to RMA to resolve it. RMA ticket says they replaced the camera module.


Hey everyone!
I heard back from the R&D, and as per their analysis, it seems like it's a hardware issue.
Please contact your nearest Asus customer service center and get your device examined.

Hi Mansi. Unfortunately I could not find the time to go phoneless for 3 weeks, as RMA is the only way to get it fixed. Some people reported the problem is back after they got it back! How can I proceed for a refund as no time for faffing around with faulty phones that cost premium price. Many thanks

Star I

me and my brother both got the asus zenfone 9 as well. 

he got the 16GB version i got the 8GB version.... both got replaced around february... and now the bug is back. not autofocusing again and also got a speaker problem now. everytime i try to switch to speaker during a call i can't hear any sounds anymore.... 

Star I

Hi everyone,

same thing happened to my Zenfone 9 16/256 (bought in November) - no autofocus on main camera (focus is stuck around 0.8m from lens).

Info from Asus Customer Service in Poland:

  • factory reset first (sometimes help - rarely)
  • RMA procedure (should last around 3-5 days)

There's no other way to fix it... 
wish there would be any way to make a full phone backup (like Titanium backup) without a root 😐