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Phone icon missing

jbigwood
Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 9
Firmware Version: 33.0804.2060.65
Rooted or not: not
Frequency of Occurrence: all the time
APP Name & APP Version (If your issue relates to the app): Asus Phone app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I prefer the Google phone app to the stock Asus phone app, so installed it recently. However, it suffers from the mic being muted randomly during calls (which BTW I don't think is due to my face accidentally muting the phone via the mute button on the screen).
So, I decided to switch back to the stock Asus phone app. Unfortunately, I can't find the icon in the app drawer to add it back to my home screen. I've checked that the app isn't hidden (which it isn't). If I go into Settings/Apps & Notifications/Default apps I can set the Asus phone app to being the default. I can also go to Settings/Apps & Notifications/All apps and open the Asus Phone app from there. However, I can't find the icon anywhere to allow me to add it back to the home screen.
Any idea how I can add the Phone icon back to my home screen?
TIA


4 REPLIES 4

berto35
Rising Star II
jbigwood

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 9
  2. Firmware Version: 33.0804.2060.65
  3. Rooted or not: not
  4. Frequency of Occurrence: all the time
  5. APP Name & APP Version (If your issue relates to the app): Asus Phone app

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I prefer the Google phone app to the stock Asus phone app, so installed it recently. However, it suffers from the mic being muted randomly during calls (which BTW I don't think is due to my face accidentally muting the phone via the mute button on the screen).

So, I decided to switch back to the stock Asus phone app. Unfortunately, I can't find the icon in the app drawer to add it back to my home screen. I've checked that the app isn't hidden (which it isn't). If I go into Settings/Apps & Notifications/Default apps I can set the Asus phone app to being the default. I can also go to Settings/Apps & Notifications/All apps and open the Asus Phone app from there. However, I can't find the icon anywhere to allow me to add it back to the home screen.

Any idea how I can add the Phone icon back to my home screen?

TIA


Phone icon missing
I think they removed it with the Android 13 update.

martinparker28
Rising Star II
berto35

https://zentalk.asus.com/en/discussion/66817/phone-icon-missing

I think they removed it with the Android 13 update.


View post
It's still there on my phone after Android 13 update

berto35
Rising Star II
martinparker28

https://zentalk.asus.com/en/discussion/comment/241022#Comment_241022

It's still there on my phone after Android 13 update


View post
I don't have it. I had it hidden because I was using the Google Phone App before the Android 13 update, now it does not show up anymore anywhere.

Mattias_ASUS
Moderator
Moderator

Have you tried searching for the app when you go to the app drawer? if it shows up there then you can drag it to the home screen again.