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Asus Unlock Tool not working on Zenfone 9

someruser87
Star II

Recently received an Asus Zenfone 9 and the Asus Unlock App is returning "Failed to unlock your device, please try again later.[24802]" when attempting to unlock the bootloader.  While running logcat I also see the following HTTP output:

05-03 10:43:50.133 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... http/1.1
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.133 28231 943 I ViseLog : body:
05-03 10:43:50.133 28231 943 I ViseLog : --> END POST
05-03 10:43:50.133 28231 943 I ViseLog : <-- 200 https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... (284ms)
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.133 28231 943 I ViseLog : Set-Cookie: SESSION=REDACTEDSESSION; Path=/; Secure; HttpOnly
05-03 10:43:50.133 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.133 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.133 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.133 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.133 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : body:{"data":{"project":"AI2202","token":"REDACTEDTOKEN"},"retCode":200,"message":"auth success"}
05-03 10:43:50.133 28231 943 I ViseLog : <-- END HTTP
05-03 10:43:50.134 28231 28231 D UNL->DMRegister: Login success
05-03 10:43:50.442 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/unlock/register http/1.1
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.442 28231 943 I ViseLog : body:ISN=REDACTEDISN&apkVersion=1.0&keyIndex=1
05-03 10:43:50.442 28231 943 I ViseLog : --> END POST
05-03 10:43:50.442 28231 943 I ViseLog : <-- 200 https://dm.asus.com/unlock/register (302ms)
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.442 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.442 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.442 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.442 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.442 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : body:{"data":null,"retCode":4802,"message":"UNLOCK REGISTER ERROR"}
05-03 10:43:50.442 28231 943 I ViseLog : <-- END HTTP

 

 

49 REPLIES 49

buggeo
Star II

Same for me, seems like servers for unlocking are offline... when they will be on again?

AhmadRehan98
Star III

I've been told by a mod the tool is under maintenance, and by asus us on twitter it's been under maintenance since May 02. 

Any idea how much time it will take? It's been almost a week.. 

i don't know they didn't specify. hopefully in a day or two since the weekend has ended 🙏

Aligosla
Rising Star I

Do not waste your time guys. Whenever I have made a post to complain about this phone, a Fanboy who defends the brand appears. the reason? All new phones have problems when they are released (Even after a year they continue to maintain the same justification)

 

 

 

It is simply the worst after sales service I have seen in a reputable company .

 

Google Pixel is incredibly superior in that respect