cancel
Showing results for 
Search instead for 
Did you mean: 

Asus Unlock Tool not working on Zenfone 9

someruser87
Star II

Recently received an Asus Zenfone 9 and the Asus Unlock App is returning "Failed to unlock your device, please try again later.[24802]" when attempting to unlock the bootloader.  While running logcat I also see the following HTTP output:

05-03 10:43:50.133 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... http/1.1
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.133 28231 943 I ViseLog : body:
05-03 10:43:50.133 28231 943 I ViseLog : --> END POST
05-03 10:43:50.133 28231 943 I ViseLog : <-- 200 https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS... (284ms)
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.133 28231 943 I ViseLog : Set-Cookie: SESSION=REDACTEDSESSION; Path=/; Secure; HttpOnly
05-03 10:43:50.133 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.133 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.133 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.133 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.133 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.133 28231 943 I ViseLog :
05-03 10:43:50.133 28231 943 I ViseLog : body:{"data":{"project":"AI2202","token":"REDACTEDTOKEN"},"retCode":200,"message":"auth success"}
05-03 10:43:50.133 28231 943 I ViseLog : <-- END HTTP
05-03 10:43:50.134 28231 28231 D UNL->DMRegister: Login success
05-03 10:43:50.442 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/unlock/register http/1.1
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : application/x-www-form-urlencoded
05-03 10:43:50.442 28231 943 I ViseLog : body:ISN=REDACTEDISN&apkVersion=1.0&keyIndex=1
05-03 10:43:50.442 28231 943 I ViseLog : --> END POST
05-03 10:43:50.442 28231 943 I ViseLog : <-- 200 https://dm.asus.com/unlock/register (302ms)
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Origin
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Method
05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Headers
05-03 10:43:50.442 28231 943 I ViseLog : Content-Type: application/json
05-03 10:43:50.442 28231 943 I ViseLog : Transfer-Encoding: chunked
05-03 10:43:50.442 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT
05-03 10:43:50.442 28231 943 I ViseLog : Keep-Alive: timeout=60
05-03 10:43:50.442 28231 943 I ViseLog : Connection: keep-alive
05-03 10:43:50.442 28231 943 I ViseLog :
05-03 10:43:50.442 28231 943 I ViseLog : body:{"data":null,"retCode":4802,"message":"UNLOCK REGISTER ERROR"}
05-03 10:43:50.442 28231 943 I ViseLog : <-- END HTTP

 

 

49 REPLIES 49

Mrfahad
Star II

Asus will be down soon no one will buy it will be as same huwaie they not allowed unlock device bootloader .

T3chDelicious
Star II

Got some informations for you. A moderator did finally reply to a post (https://zentalk.asus.com/t5/zenfone-9/asus-quot-unlock-device-app-quot/td-p/370864/page/2) and a new and updated unlock app will be available at Q3. Still not satisfying that it takes this long but at least its something. Fingers crossed guys.

Thanks for relaying the message mister, wasn't aware of that other thread. 

russeljunior
Star II

Same here, I wanted to unlock the bootloader to install Paranoid Android Custom ROM but the unlock tool doesnt seem to work. Is asus shutting down the unlock service for good or is it just down? I've seen thread about this exact issue dating back to last year october.

ZenBot
Community Manager
Community Manager
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.