lukasz.szabelski
https://zentalk.asus.com/en/discussion/comment/185854#Comment_185854
Hi @Gustav_ASUS
Please don't take my post that you've mentioned personally. As all people who written here about their problems with dying ZF8, I'm really irritaded, frustrated, etc. about how it's managed by Asus (as for now). Sure, I was sarcastic cause I wanted to bring some attention on this really serious problem. It's not only my problem, you can see that it's global... Many users from many countries.
We're all users who could buy any other flagship phone for this amount of money (about 600-700 euro), but we loved to buy ZF8 as it's hardware looked sooo well in this small, compact (compared to other phones) size. It looked like perfect flagship to buy.
There were few problems like call quality, proximity sensor, fingerprint reader, volte, battery issues..... But now our phones are dying, and all that you and your local services are doing is just removing final consequences of this issue. Just swapping faulty motherboards with probably faulty flash memory to another faulty motherboards which will also die in day, week or month.. What we're looking for is to get any information about the root cause and information if this cause will be completely removed (with new FW update if it's related to software or with phone/motherboard replacement which is free of hardware deffect).
And why we should be calm as we don't know anything? Absolutely no confidence that this issue won't be back again after repair as root cause is still not anounced by Asus. If I bought my laptop and it's still working great after 9 years, I'd love to reccomend it (and it's manufacturer o course) to everyone I know, the same with my car producer, TV, fridge etc. Now I've trusted 4 months ago that Asus makes good phones, and I'm really dissatisfied. I won't reccomend buying Asus to anyone.. sorry.
Sure, if someone is soo rich that it's not a problem to buy new phone just few months after another, he can just throw away death Zenfone. But i think that for most of us this phone was bought to use for year or two. We're also not wanting to get refund for working phones, we want to return faulty devices which can't be fully repaired so issue won't be back and we don't want to lose our money for bricked phones.
The best way now is to announce some official statement so users. I'd love to still use my Zenfone if it could be fully repaired and I won't need to live in fear that it will die again, I'll lose my files etc. again, and I will still need to have any other backup phone with me for all time.
Some understanding please 🙂
Have a good day
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Excellent reasoning Lukasz
