balogh.csongor
Hello happy and unhappy users,
My Zenfone8 got the issue on 1 Oct 2021, Friday night.. MFD is 2021.04. 8GB RAM, 256GB storage. I would be 35ish in the list? Here's how it all went:
I did my internet investigation that pointed to this thread (thanks btw guys!) and to the supposedly HW issue.
I've contacted official Asus support, and with no delay (Monday) got the instruction to contact my local authorized service center.
I've presented the issue there and with no delay, next day, free shipment was arranged. Packed the phone and copy of documents and away it goes.
Confirmation of arrival, diagnostics, manufacturer sync and replacement parts ordering was all step by step confirmed within 2 days.
Parts arrival and successful repair confirmation took 4 business days. Repair states motherboard swap.
Packaging, shipment back to me took 2 days.
I haven't fully test the device yet, it performs as before for now.
Of course my non backed up data is gone. This applies to any of my devices, like SSDs for ex. Back up important data at least in 3 copies, 2 separate device types, 1 shall be off site. Never fully trust as failsafe any complex HW device nor SW solution, this applies to Asus, Samsung, Apple, all! Only statistics can tell which product is more likely reliable in the long therm, do the research accordingly. I did this to my more important stuff like laptop and car.
I was early adopter on this Zenfone8 because I fell in love with the flagship specs, great camera in a compact form factor, android. And I only buy phones with a headphone jack, period! Respect for Asus for standing up to the usual marketing and upselling BS that grows like cancer at other companies!
For now this seems to me like any other accidental bug in any project. I'm sure there is a task force analyzing the root cause (imo could be anything inhouse or at component suppliers, chip shortage doesn't help at quality aspect) and some day we will have a comprehensive statement from Asus regarding this issue. And I am also passive-agressively curious!
The service procedure for me seemed mature.
I'll post if the phone will prove to not perform as expected after repair.
I will continue enjoying this phone, but will have backups like always when ex. leaving with the kids and relying on GPS or something.
Cheers,
Csongor, (location Romania)
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