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my Zenfone 8 is completely dead

mikehuang9
Star I

My Zenfone 8 suddenly went completely dead while I was using it, specifically while watching YouTube. When I try to charge it, only the LED indicator lights up. I've already taken it to a service center in my city, but the repair costs are very high, almost the same as buying a new Zenfone 8 unit. Has anyone experienced something similar? Are there any alternative solutions? My warranty has already expired.

16 REPLIES 16

Falcon_ASUS
Moderator
Moderator

@mikehuang9 
I apologize for any dissatisfaction caused.
Regarding your feedback, could you please provide your mobile serial number or RMA number? This will allow me to request assistance from the local service team to better understand the situation. We apologize for any inconvenience this may cause.

RMA IDBK****** SN M8AIGF004*******

thank you for your response, hopefully there is a best solution. I really still want to use my ZenFone 8."

@mikehuang9 
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.

thank you for your help, hope get best solution