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Radiant White Screen Issue on ZenFone 10

HarryThomas
Star I

3 weeks ago

Hi guys,

Radiant White blank screen appeared this morning when I picked up my new ZenFone 10 off the charger. No combination of button presses or holding seems to fix it. The phone is completely unresponsive just empty screen.

This is really disappointing after all the research I did before choosing this as my next device. I have only had it for about a week, and now I’m considering returning it and hoping the replacement does not have the same issue.

Has anyone else experienced this screen issue? Any suggestions for a fix?

0 Kudos
1 REPLY 1

cbreze
Star III

2 weeks ago

 
Things to try:
AI Overview
 
To hard reset your ASUS Zenfone 10 with a blank screen, you'll need to enter recovery mode and perform a factory reset. Here's how:
1. Power Off and Enter Recovery Mode:
  • Turn off your Zenfone 10.
    If it's unresponsive, try holding the power button for about 10 seconds to force it to shut down. 
     
  • Enter recovery mode:
    Press and hold the volume up button and the power button simultaneously until the device vibrates or you see the recovery menu on the screen. 
     
2. Wipe Data / Factory Reset:
  • Navigate the recovery menu: Use the volume buttons to navigate the menu options and the power button to select.
  • Select "wipe data/factory reset": and press the power button to confirm.
  • Confirm the reset: You might be prompted to confirm the reset. Select "Yes - delete all user data" and confirm with the power button. 
     
 
 
 
 
 
 
 
 
3. Reboot the Device:
  • Select "reboot system now": and press the power button to restart your Zenfone 10.
  • Wait for it to boot up: The device will now restart and should boot up normally after the factory reset. 
     
 
 
 
 
 
 
If you're still experiencing issues, try the following:
  • Ensure the device is charged: Connect it to a charger and ensure it's charging for at least 1 hour. 
     
  • Check for physical damage: Inspect your Zenfone 10 for any visible damage to the screen or other components. 
     
  • Contact ASUS support: If the issue persists, you can reach out to ASUS support for further assista
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