Hello there. Thank you for replying publicly and privately.
I did a bunch of reading and research and now I'm just in the situation of "ok I can't figure this out on my own". So I am inclined to service but I just have a couple of questions (apologies if you've answered in PM, I haven't checked yet -- could be helpful for others though as well so I ask).
What is the local service center? I looked at authorized repair centers and the nearest one to me is Microcenter in Tustin. Are you saying reach out directly to them? Or contact Asus support? I chatted with Asus support and got disconnected a couple of times and then just told everything would be a fee. I believe it was $85 just to assess it, and an unknown charge for any repairs. And that would not keep my data =(
Am I able to have the "userdata" preserved? Will they tell me what actually went wrong? My main concern is if it is the hardware or the software. Will they replace parts and send me my actual unit back? Or will I get a refurb in poor cosmetic condition (mine is *mint*, as explained above).
Sorry to bombard you with questions you may have already answered. I'll go ahead and check my PMs and if everything's gravy proceed and accept this answer as solution.
Thank you for replying I wasn't sure what recourse I had. I'm sure you can relate we all get way too anxious when our phones don't work. Moreso than I'd like to admit.
