Charging problem with 3rd party charger

[cytrus224]

Hey, i have some problems charging zenfone8 with Baseus GAN2 PRO 65w charger. If i connect the phone to the first type-c it will charge 1%, maybe 2% and it won't keep charging, however i see double thunderbolt icon next to the battery and its says its fastcharging on the lockscreen.
If i connect it to second type-c, it charges normally, but i think only 18W.
I'm using type-c cable capable of 100w charging via usb-PD

[rej]

Hi,
I can confirm this problem as well.
I've tried:
Anker powerport atom III slim 63w
Elecjet x21 GaN 62W PD(PPS) charger
Both are not working properly with the Zenfone 8. The Asus Zenfone 8 will simply not charge from the chargers USB-c output ports or stop after a few seconds. If i use an USB-A output port with a USB-A to USB-C cable, it will charge fine. The chargers are working fine with their USB-c ports on my other devices.
This is almost certainly a protocol bug implementation on the zenfone 8 side. It should just work fine with USB PD 3.0 - but it doesn't.
This is hugely annoying 😞
Did you get any useful instructions from the ASUS moderator?

[cytrus224]

rej

Hi,

I can confirm this problem as well.

I've tried:

• Anker powerport atom III slim 63w
• Elecjet x21 GaN 62W PD(PPS) charger

Both are not working properly with the Zenfone 8. The Asus Zenfone 8 will simply not charge from the chargers USB-c output ports or stop after a few seconds. If i use an USB-A output port with a USB-A to USB-C cable, it will charge fine. The chargers are working fine with their USB-c ports on my other devices.

This is almost certainly a protocol bug implementation on the zenfone 8 side. It should just work fine with USB PD 3.0 - but it doesn't.

This is hugely annoying 😞

Did you get any useful instructions from the ASUS moderator?

View post

I was asked record the issue, to generate and send the logs. Also mod said not to use the 3rd party charger untill they finish investigation. Hopefully they resolve that problem.

[kingofanbazhaga]

Mm hm no no wait for few days

[rej]

I've also submitted logs. Hopefully this is fixable!

[rej]

Found another usb-c charger that won't work with the Zenfone 8:
INIU 22.5W 10000mah powerbank (BI-B2).
Same issue as everywhere else, it can't establish a charging profile, and will connect/disconnect in a loop once connected via the USB-C output port.
This will charge fine over the USB-A port.
Asus: Any insights yet? A few people provided debug logs now, as I understand.