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Official Unlock tool not working for Zenfone 7

Peter111
Star II

After downloading official Unlock tool from ASUS Website amd attempting to unlock my ZenFone 7 device. I keep getting error: Failed to unlock your device. Please try again later [24802]

Can admins clarify if it is temporary issue with unlock server or unlocking has been disabled permanently?
@CH_ASUS
@Jiaszzz_ASUS

 
56 REPLIES 56

Libane25
Star I

I have unlocked before and relocked again, but today it docent seem to work. Zenfone 9.

Hi @Libane25 ,

The Unlock App Service will undergo maintenance starting from May 2nd, 2023.

During the maintenance period, users will not be able to perform device unlocking.

We apologize for any inconvenience this may cause. 

My company has purchased 31 ROG6 devices to date. Five of them cannot be used until we are able to unlock the bootloaders again. What date will the maintenance be completed?

And when will the unlock service exactly be restored? It won't be a permanent suspension again, right?

ROG6DUltimate
Star II

Same problem with a phone 

ROG Phone 6D Ultimate

I didn't find any solutions

I will be following this page regularly