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A11 major problems with Gmail notifications

fear_dot_com_20
Rising Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After updating to A11 I started to see major issues with the battery optimizations, mostly on Gmail app, but once I started to investigate I see it overall. Email notification come with hours , if not tens of hours delay , which was not the case on A10. I noticed that even whether app is not updating in timely fashion.
It looks like phone goes to hibernate and not resumes for notification only once in a couple of hours if not more. Strangely but whatsapp is working fine. I have disabled all battery optimizations and I saw some improvements but not that good as in A10. Yesterday for instance, I lost a couple of important emails since they Gmail App only synchronized once in 10 hours....which is unacceptable.
Factory reset does not help since I have done it at least 7 times due to various issues since A11 update a week ago...

Please help!!!! I don't know what else to look for!
130 REPLIES 130

Roystoys
Zen Master III
Anders_ASUS

After continued talk with our devs, they're no longer 100% sure it's only google issue so I've asked @fear_dot_com_2000 and @Stematique to test the latest Gmail version, 2021.05.02.373487627.Release and provide more details and logs if the new version doesn't solve their issue


View post
So can you just confirm that the calendar app issue and the Gmail issue are,or were two separate notifications bugs please. I do know that this post,s topic is Gmail notifications...
But
It's just that the calendar app bug SEEMS to be resolved ?

Stematique
Star II
Actually i found different ppl out there struggling with this problem, not only asus customers.
Just checked play store comments and there are plenty of ppl with notifications problems. All comments i read are dated recently, mainly May 2021:
play.google(.)com/store/apps/details?id=com.google.android.gm&showAllReviews=true
Google support points to a generic troubleshooting page:
support.google(.)com/mail/answer/6383854
It can be worth giving a try.
As for me i disabled all battery saving related options, and gmail has been working ok for 2-3 days. I still have GMail v2021.05.02.373487627, downloaded as soon it was released a couple of weeks ago.
As far as i know at least it seems AsusA11 rollaout is not the main cause , probably its a mix of Gmail Code+Android11 generale release; assured the fact with A10 i had no problems at all.
ciao

fear_dot_com_20
Rising Star II
So I turned back on the battery optimizations. I will reply in few days after tests... So far the gmail is working, but I am waiting to see how other notifications are working

fear_dot_com_20
Rising Star II
Second day with the battery optimizations on and I started not to receive emails on time ( unless I start the phone ). I will log everything and send it to Anders...
Correction: I am getting the emails...but with at least one hour delay...I am still keeping an eye on it.

skipwoof
Star III
Hi
For me, I'm using that RSS app : https://f-droid.org/en/packages/com.nononsenseapps.feeder
And even without battery optimisations, I'm not receiving notifications. Can anyone else try ? On my girlfriend Nokia there is no issue with notifications for this app.
Regarding Google Calendar, I've updated to latest version... I will check on next days if it's fixed... as you are all saying. Thanks